Technical Service Advisor

4 months ago

Doncaster, United Kingdom MattBurton Associates Full time

**Role Title**:Technical Service Advisor (TSA)

**Role Purpose**:The Technical Service Advisor is responsible for the Maintenance Spend relating to Fleet Maintenance Contracts managed by the CSC. To support the fleet control section and ensure it meets the customer's needs in a professional and efficient manner. support

Working as part of a team the post holder will need to support the Technical Team Leader sharing your experience and knowledge to provide all customers with a high level of service delivery at all times.

You will be expected to control the maintenance, breakdown, and accident expenditure on a varied range of equipment and contracts, which is operated by the customer.

**Daily tasks**:

- To support Service Controllers who are expected to control the maintenance, breakdown, and accident expenditure on a varied fleet of equipment operator by our customer
- Validation of all incoming maintenance, breakdown, and accident expenditure, ensuring that any high-value repairs (above your authorization limit) are referred to relevant Manager.
- Log all refusals for authority request where process has not been followed.
- To facilitate in all matters of a technical nature that are or maybe in query due to the cost of quality of repairs, ensuring best value, cost, quality, and compliance levels are achieved for all customers.
- Whenever possible and where practicable utilize the PFS workshop network for maintenance, service, accident, and breakdown repairs.
- To ensure that all calls are answered in-line with the CSC criteria making sure that any inbound calls are answered promptly
- Authorizing all expenditure within authority limits to a maximum of £750.00
- Ensuring the use of maintenance records as a reference point to decide on the level and cost of repairs necessary before agreeing to authorize. This includes manufacture events, warranty, parts, and labour times.
- To assist with the updating of VOR records & reports and minimize downtime.

**Team general**:

- To aid assistance on all customer complaints through to resolution
- Through analysis identify improvements linked to spend and propose initiatives
- To ensure that the workplace maintains a tidy and professional image
- Working with the Technical Team Leader analyze monthly spend reports linked to budgets and propose recommendations, savings which will drive down costs and labour rates.
- Analyze & assist network performance, selection and parts utilization
- To support team to comply with all relevant legislation requirements

Ensure all procedures are adhered to and to report all incidents of non-compliance.

**Customer & Network Engineering**:

- Attend supplier sites and work with Network support managers to drive improvement and eliminate poor performance standards
- Support Contract and Fleet Managers
- Assist end of life and excess mileage conditions linked to contact

**Additional areas**:

- Attend any necessary training which will allow you to become more proficient in your role.
- Strive to develop new ways to enhance the department.
- Cover for colleagues during holiday and sickness or as and when required.

**Role Related Skills, Knowledge, and Experience**

**Functional Experience**
- Three to five years customer services experience or NVQ level 3 in customer service.
- Customer service centre (or call centre) experience desirable
- Road transport knowledge
- Time served engineer with excellent knowledge of Commercial Vehicle repairs and standard times across a wide range of fleet types

**Qualifications**
- Good standard GCSE/A Level
- Has recognized technical qualification

**System or Procedural Knowledge**
- Understands Commercial Vehicle products including specialist equipment and ADR

**People Based Experience & General Characteristics**
- Excellent organizational, planning and prioritization skills.
- Able to work as part of a team, uses own initiative and be self-motivated.
- Able to communicate clearly in both verbal and written formats.
- Strong attention to detail.
- Takes ownership of tasks through to completion.
- Ability to work under pressure with mínimal supervision
- Team Player
- Strong analytical skills

**Core Competencies**:
Handling Information

Customer and Supplier Focused

Commercial Awareness

Analysis and Judgement

Attention to detail

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

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