Case Administrator

**Case Administrator - 72959**
**£19,087 - £23,182**
**Newtown**:

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**_ HMPPSin Wales: _**:
**_Preventing victims by changing lives_**:

- HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the men and women we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners._
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**_ The Welsh Language Scheme_**:

- Welsh Language skills for this post are desirable._
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**_ HMPPS yng Nghymru:_**:

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**_ Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau_**:

- Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r dynion a’r merched hynny rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid._
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**_ Y Cynllun Iaith Gymraeg_**:

- Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon_._
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**_ Overview of the job_**
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- This is an administrative job within the Probation Service._
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**_ Summary_**
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- The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives._
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- In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do._
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- This role may involve some out of hours work._
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- The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position._
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**_ Responsibilities, Activities & Duties_**
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- The job holder will be required to carry out the following responsibilities, activities and duties:_
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- _Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases._
- _Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending._
- _Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required._
- _Provide cover for an effective and efficient reception and telephone enquiry service._
- _Act as single point of contact within unit for specialist area of work as required._
- _Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures._
- _Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan._
- _Carry out enforcement administration as required._
- _Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures._
- _Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases._
- _Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed._
- _Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary._
- _Undertake specific Visor administration tasks in accordance with the procedures._
- _Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points._
- _Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required._
- _Provide cover within the unit and to other units within the LDU and Division as appropriate._
- _Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies._
- _Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes._
- _To work within the aims and values of PS and HMPPS._
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- The duties/responsibilities listed above describe the post as it is at