Branch Support Unit Advisor

4 weeks ago


Forest Row, United Kingdom Cats Protection Full time

We are currently seeking a flexible individual with a commitment to customer service to join our team as **Branch Support Unit Advisor**, based at our National Cat Centre, Chelwood Gate with some home working available. You will join us working **35** hours per week and in return you will receive a salary of up to **£25,765.62** **per annum plus excellent benefits.**

Since 1927, **Cats Protection** has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

The Branch Support Unit (BSU) is part of the Operations Department and it provides support for branches, centres and the whole Operations team. Our day to day work includes; maintaining branch information on the database; arranging events and training days; organising allocation of free cat food, lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to branches and centres. The Unit is very busy and handles approximately 3,500 E-Mails and almost 1000 calls monthly.

**Responsibilities of our **Branch Support Unit Advisor**:
As a Branch Support Unit Advisors you will provide first-line support and advice to both volunteer groups; the operations team and regionally based employees. You will be the first port of call for other departments who need information about our branches and centres. You will also organise a variety of events ranging from recruitment drop-in sessions, interviews and training to networking meetings and conferences.

**What we’re looking for in our Branch Support Unit Advisor**:

- Experience of working within an office environment or customer support role
- Strong customer service and administration experience
- Excellent communication skills and be able to keep calm under pressure with great credibility
- Experience of using Microsoft Office, including Outlook, Word and Excel

**What we can offer you**:

- salary of up to £25,765.6 per annum
- generous annual leave entitlement
- contribution pension scheme
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more

**Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.**

Closing date**:25 March 2024**

Virtual interview date**:10 April 2024



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