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Support Worker

3 months ago


Winchester, United Kingdom Southern Health NHS Foundation Trust Full time

**The closing date is 30th Jun 2024**

**Anticipated Interview date(s) 12/07/2024**

**Job summary**:
We are looking to recruit support workers to join our motivated, friendly team.
The 111 Mental Health Triage Service launched in 2018 and has been recognised nationally for making a positive difference and improving outcomes for patients. The service continues to expand and is being replicated across the country.

The 111 Mental Health Triage Service covers the Hampshire area including Surrey & Borders and the Isle of Wight. The service is employed by Southern Health Foundation Trust and we work closely with the South Central Ambulance Trust. This involves working closely with other Healthcare Professionals including Paramedics & Registered General Nurses
This is an opportunity to demonstrate your skills as a Health care Support Worker, who is focused on continually improving outcomes for patients.

You will play an important role in delivering excellent care for our service users, and working as part of the team to provide the right support and assistance to our service users in their recovery.
The service supports all ages and can provide a wide range of assistance that can include listening, reassurance, as well as signposting to services.

**Main duties, tasks & skills required**:
The service operates across a 24hr period which involves working a rotational shift pattern and can offer flexible working.
- Your role will involve;- Assisting the nurses in providing telephone support for service users including regular callers.
- Working in a manner which is helpful to the service user and the referrer, based on principles of recovery, personalisation and choice.
- Working with individuals in the least restrictive manner possible.
- Working in a service which may include some weekends and bank holidays.
- You will have previous experience in working with people with mental health needs, and will be able to evidence effective team working.

**About us**:
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.

The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

**Job description**:
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

**Person specification**:
**Qualifications**:
**Essential**:

- Literacy and numeracy skills
- Previous experience in mental health care
- Basic computer skills

**Disclosure and Barring Service Check**:
Hanna Cull

07901115381

**Pay scheme**:
Agenda for Change

**Band**:
Band 3

**Salary**:

- £22816.00 to £24336.00 Yearly
- **Contract**:
Permanent

**Working pattern**:
Part-Time, Full-Time

**Reference number**:
348-MNH-4651

**Job locations**:
Southern House
Otterbourne
Winchester
Hampshire
SO21 2RU