Food & Beverage Associate

6 months ago

Manchester, United Kingdom Marriott Manchester Victoria and Albert Hotel Full time

**About us**:
As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

**Benefits**:
Meals & refreshments on duty

Uniforms

Bike to work scheme

Performance based incentives

Learning and development opportunities

Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition programmes

**What you will be doing**:
Greeting all guests and escorting them to their tables

To ensure food orders are taken correctly; processed accurately and appropriate payment is received

To ensure all food & beverages are served efficiently, in accordance with the set standards and time scales

Buffet services are kept in pristine condition and fully replenished

Be able to recommend menu items, accompaniments, beverages & wines with knowledge

Ensure that any allergens or dietary requirements have been highlighted or identified

Set up conference and events areas, as per the Business Event Order sheet

Complete check of area of work prior to opening for cleanliness, correct set up & mis-en place in place.

Communicating with customers to ensure satisfaction and resolve any complaints

Ensure work area is properly prepared for the next shift before leaving your shift

To follow correct procedures when answering the telephone & welcoming guests into your area of work

Process all payment methods in accordance with accounting procedures and policies

Follow property control audit standards and cash handling procedures (e.g., blind drops)

**What we are looking for**

Previous experience working within a hotel restaurant (preferred)

A warm and genuine individual who enjoys putting people first

Strong interpersonal and customer service skills

Flexibility to work in line with the needs and demands of the business

Someone who wants to grow and develop within the company
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

INDFOH

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