Housing Options Officer

2 days ago


Somerset, United Kingdom MMP Consultancy Full time

MMP Consultancy are working with an excellent local authority to recruit a Housing Options Officer to work on a temporary contract in Somerset. Please note this is a fully remote working role with occasional meetings monthly in the office.

To provide advice, information and assistance to applicants who are homeless or at risk of homelessness. Help applicants to explore their housing options and find suitable accommodation that meets their needs. To work with a range of partners and agencies to prevent and reduce homelessness in the community.

**Responsibilities**:

- Make enquiries and collect all relevant information from the applicant including financial statements or health information and carry out other verification checks as necessary, including authorised communication with statutory and voluntary agencies to support decision making
- Carry out an assessment of circumstances and needs to identify what has caused the homelessness or threat of homelessness and the housing needs of the applicant and any support needs to be able to secure and retain accommodation. Following the assessment, create a personalised housing plan with the applicant to help them retain or find accommodation
- Make appropriate referrals to partner agencies and organisations to help with issues such as access to private rented accommodation, benefits, relationship breakdown, debt, budgeting, warrant, substance misuse, domestic abuse, rough sleeping, mental health, health, support, complex needs and learning difficulties

Skills & Abilities:

- Homelessness legislation. (Housing Act 1996, Homelessness Act 2002, Suitability Order 2012, Homelessness Reduction Act 2017)
- Options available to somebody that is homeless or at risk of homelessness.
- Effective written and verbal communication
- Ability to build and maintain good working relationships
- Negotiating skills
- Ability to deal inventively and sensitively with a wide range and spectrum of people in greatly varying circumstances
- Ability to establish and manage realistic applicant expectations
- Resourceful, solution focused, persuasive and skilled in overcoming barriers
- Ability to prioritise workload, manage time effectively and meet deadlines
- Ability to manage a diverse caseload effectively where detailed and complex investigations are required, working with precision and attention to detail
- Ability to maintain accurate detailed and timely case notes and other evidence-based records


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