Customer Experience Committee Member

3 weeks ago


High Wycombe, United Kingdom Paradigm Housing Group Full time

From spring 2023 a new Customer Experience Committee will support the decision making at Paradigm. This is a specialist committee, the role of which is explained below. We currently have 12 dedicated Board members who oversee all key decisions and review performance throughout the year. The Board is made up twelve people from different backgrounds, each with various skills and experiences.

The Board meets at least six times a year and most members also sit on one of the five specialist committees.

All our Board and Committee members, staff, appointed contractors and consultants are bound by Paradigm’s Code of Conduct and other principal policies.

**The Customer Experience Committee’s role**

The Committee will help Paradigm to:

- develop and monitor its Customer Strategy.
- drive forward service improvement and tenancy sustainment.
- monitor performance against customer satisfaction targets.
- monitor customer experience and insight (including complaints).
- monitor compliance with customer regulation.
- approve and monitor the grant-making strategy
- engage with, and take feedback from, the Resident Services Panel.
- review and recommend to Board customer-facing policies.

The Committee will have six members including two resident members.

**Role of the Paradigm Customer Experience Committee Members**

In the role you’ll prepare for and attend four Committee meetings per year. You may also be invited to other events linked to the role including training to support you. After the induction period, the time commitment for the role is approximately 1 day a month.

You will be expected to attend at least 80% of the Committee meetings.

**Eligibility**

To be a committee member, you need to be eligible. You should be a resident (tenant or leaseholder) of Paradigm and over 18 years of age.

You should not:

- Be disqualified from being a Director of a Company, a Trustee of a Charity or a Board member of another registered Charity
- Have a conflict of interest from being closely associated with Paradigm or working for any company or organisation that also works with, or for, Paradigm.

**Remuneration**

The remuneration for this part time role is £3,000 per annum paid monthly by bank payment.

**Support for Committee Members**

We will provide a tailored induction, training and support for the new Committee members.

**Application deadline and timeline for interviews**

We will be inviting interested customers to visit Paradigm to learn more about this opportunity. You are very welcome to join us to learn more on Wednesday 14th December between 4pm and 6pm at our Head Office; 1 Glory Park, Wooburn Green, HP10 0DF.

Informal interviews will take place w/c 9th January followed by final interviews by the end of January 2023.

If you have any questions, please contact our Customer Engagement team who will be happy to discuss the role further.

**How to apply


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