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Guest Service Assistant

4 months ago

Windsor, United Kingdom Ridgevale Estates Limited Full time

**Job Ref**:RID1027

**Branch**:Holiday Inn Express Windsor

**Location**:Holiday Inn Express Windsor

**Salary/Benefits**:£12.00 per hour

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:7am-3pm or 3pm-11pm

**Hours per week**:40

**Posted date**:04/06/2024

**Closing date**:06/07/2024

What is in it for you?

As part of the team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Volunteer days - Up to two days per year to support a charity of your choice
- Paid breaks
- Starting salary above national minimum wage

A day in the life of

As Guest Service Assistant, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

Based in the Holiday Inn Express Windsor, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. Previous hotel experience, and use of the Opera system would be beneficial.

**About Holiday Inn Express Windsor**:
A contemporary hotel with easy access to Windsor Castle, LEGOLAND® Windsor Resort and Heathrow Airport. Holiday Inn Express® Windsor hotel is in a peaceful setting less than a mile from Windsor Castle and a 10-minute drive to LEGOLAND® Windsor Resort. Guests are just a 15-minute drive from Heathrow Airport, and rail links at Windsor Eton Central and Windsor Eton Riverside stations are a short stroll away. If you're in town to relax, Royal Windsor Racecourse and Ascot Racecourse make for a thrilling day out.

Architecture and history fans can check out Hampton Court Palace, just over half an hour's drive away. Or you can take a wander round the grounds of Eton College. Business guests are conveniently located within half an hour's train ride of central London, and can take advantage of the smart, naturally lit hotel conference room for meetings of up to 20 people.