Quality of Service Administrator

3 weeks ago

Sheffield, United Kingdom ADHD 360 Full time

**A requirement of this role is to be Covid-19 vaccinated (double-jabbed).**

**Role description - Quality Assurance - 40 hours per week, Monday to Friday, 09:00am until 17:00pm.**

**Overview**

ADHD 360 is a small private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD. Based administratively in Lincolnshire, ‘360’ has a national footprint with clinics in many towns and cities as well as a remote clinical capability allowing for services nationwide.

The founding Directors of ADHD 360 have set out to provide a world class service to our patients, learning from common mistakes, problems and barriers to success often found in state funded national services. To that end the processes and principles that underpin ADHD 360 are ‘different’, very much focused on the patient, and follow the HR principles of ‘right skills, at the right place and the right time’.

Our team do not find themselves overwhelmed with admin’ and paperwork, but will find that the supporting ways of working enable them to perform their primary role, providing good support for the clinical team who are providing world class medicine.

ADHD 360 have a large patient list and a number of NHS contracts. Patients will not see any difference between a private patient and one we are treating under an NHS contract. We have streamlined processes, aggressive timelines for the patient pathway and we aim to titrate and optimise our patients within 12 weeks of assessment.

Quality Assurance of the required systems and processes is a key element of our continued success.

**Overview of the role**

The post holder will report to the Quality and Standards Director and will fulfill a full-time role (40 hours per week).

The core elements of the role are:

- Quality Assurance of letters to GP's
- Quality check of relevant processes and systems, e.g. back office, HR processes and records

ADHD 360 have a strong learning culture, which is open, transparent and honest. 360 does not believe in blame, and we build off our strengths and our learning. Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.

The location for work will be the company address in Sheffield.

**Essential qualifications**
- Proficient with MS Office, especially Outlook and Word
- An ability to work on their own initiative yet be a key part of a team
- Be a natural problem solver
- Positive outlook and an ability to work well under pressure
- Organisation skills and an ability to manage their own workload
- Competent and confident with computers.

**Competencies**
- Integrity - the role requires honesty and being ethical
- Dependability - the role relies on the post holder being reliable, responsible, dependable and fulfilling their obligations
- Attention to detail - the role requires a high level of attention to detail to ensure patient safety and to deliver ‘right first time’
- Confidence - the post holder must demonstrate confidence to the patient / families and also within the team, this should be built on professional competence and a measure of humility
- Team player - the post holder will be a key part of a team that shares goals, culture and an ethos built around delivery for our patient group
- Resilience - the post holder will be expected to be strong, to cope with the demands of providing healthcare to the ADHD patient group, and be capable of investing themselves in this responsibility.

**Behavioural focus**

The post holder will assist ADHD 360 to achieve point 3 of the current Business Plan:

- 3. Running a clinical service as an appropriate business, with meaningful performance metrics, including but not limited to_
- _the patient experience,_
- _the clinician experience,_
- _turnover and_
- _profit_

The post holder will also be expected to be a part of the team that delivers our culture:

- Culturally we need ADHD 360 to be sustainably:_
- _A place where we want to work_
- _A place where others seek to work_
- _A workplace of openness and honesty_
- _A place where feedback is given for the benefit of the task and the company._

**Please note that skills tests will be sent to all applicants via Indeed for 'Written communication' and 'Attention to detail'.**

**Job Types**: Full-time, Permanent

**Salary**: £12.27-£13.00 per hour

**Benefits**:

- Additional leave
- Casual dress
- On-site parking

Schedule:

- 8 hour shift

COVID-19 considerations:
Covid-19 testing twice weekly. All staff must be Covid-19 vaccinated.

Work Location: One location

Application deadline: 21/02/2023
Reference ID: QualityAssurance 07.02.2023

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