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Customer Service Administrator

5 months ago

Bonnyrigg, United Kingdom Johnsons Hotel Linen Full time

We are looking for a highly versatile, professional, self-motivated and driven individual, who will be work as part of a small customer service team helping to support the smooth running of our Bonnyrigg site.

**The Company**:
Johnsons Hotel Linen, which specialises in supplying the corporate 4-star market and the budget hotel sector is seeking a talented individual to take on the role of Customer Service Administrator in a busy and challenging environment.

**The role will involve**:

- Answering incoming calls from our existing customers;
- Creating outbound calls to our existing customers;
- Dealing efficiently with customer queries, liaising with relevant internal departments on a timely basis
- Liaising closely with customers and be involved in possible face to face meetings on occasions;
- Updating and processing orders, ensuring accurate data is recorded onto the in-house computer system
- General administration and office duties
- Regular communication with the transport department, re: deliveries, schedule and documents;
You must enjoy working as part of a team and will be able to demonstrate excellent communication skills gained within a customer service environment. Good numeracy and excel skills are a must for this role as well are IT literacy in Word and Excel and an aptitude for learning new IT systems.

Referral Scheme payment of up to £1000 dependent on job role. Thorough onboarding training and induction programme and opportunities for progression within a organisation. Employee Assistance Programme, pension scheme, Free Life Assurance - 1 x annual salary, SAYE scheme, Free on-site parking

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bonnyrigg: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person