Meter Reader

3 months ago

London, United Kingdom Castle Water Ltd Full time

**Key Responsibilities**
- Work as part of the wider Metering Team, with the ability to work both collaboratively and autonomously
- Undertake site visits to customers accurately record, validate and process commercial water meter readings within a designated region
- Conduct site investigations to report on premises status
- Ensure all information is recorded accurately and complies with the necessary processes.
- Verify readings in cases where consumption appears to be abnormal and record possible reasons for fluctuations.
- Ensure correct escalation routes are used in cases of potential health and safety risks
- Deliver an excellent and professional customer service experience

**Performance Indicators**
- Number of site visits conducted per day
- Number of reads obtained per day
- Minimum daily hours in the field per day
- % Positive visit outcomes

**Key Skills & Experience**
- Experience as a utilities meter reader would be preferable
- Previous experience in debt collections would be desirable
- Highly motivated to succeed with a flexible approach to tasks and working
- Excellent customer service and communication skills, with a professional approach to work
- Demonstrable experience in conflict resolution
- Be well-organised with the ability to work autonomously to timescales and under pressure
- Have a full UK driving license with no more than 3 penalty points
- Have a good geographical knowledge of the SW and/or SE London region
- Strong IT skills, particularly of Microsoft office
- Must be able to walk up to 5 miles per day, which may also involve climbing stairs. There will also be some heavy lifting involved when removing pit covers to access meters

**About the Company**

Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 12,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

Castle Water is the leading independent water retailer in the UK, supplying approximately 560,000 Supply Points across England and Scotland.

Castle Water is the leading supplier in London and the Thames Valley, South East England and Portsmouth, and one of the 5 largest suppliers in Scotland.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
We continue to adhere to government guidelines to ensure a safe working environment

Application question(s):

- What is your status for eligibility to work in the UK?

Work Location: In person

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