Customer Care Advisor

6 days ago

Harrow, United Kingdom Electro Rent Corporation Full time

**Absolute fluency in Spanish is required.**

**Background**

Electro Rent Corporation offers its customers alternative ways to meet their test and measurement equipment needs. They have more than 50 years of experience in advising customers on their best acquisition approach, including rent, purchase and leasing options and combinations.

With a global network of offices, associates, and partners, Electro Rent has people close to its customers for award-winning local support and rapid delivery.

**The job**:
To manage external and internal customer queries in a timely manner to achieve total customer satisfaction. This will involve liaising with other departments to obtain information and provide the required support to the customer. The position is to primarily support specific territory assigned accounts but also provide cover for other team members territories whilst they are on holiday/out of office. Be the voice of the customer within Electro Rent.

**Key Resposibilities**:

- Deal with all customer service queries and requests and provide information required to maintain a high-level of customer satisfaction. To include: delivery/collection queries, technical queries, extensions to rental period, checking purchase orders and sales support.
- Log information clearly into cases and resolve issues in a timely manner in line with agreed KPIs (Key performance indicators).
- Proactive outbound calling to customers to follow up on critical business and customer satisfaction requirements including end of rental period and “after shipment” calls daily.
- Work with internal customers in collections, credit, sales, operations to resolve issues that require other departments action.
- Liaise with couriers/check courier reports to ensure deliveries and collections are actioned in a timely manner.
- Pick up the phone to resolve issues and build good relationships with customers.
- Work as an integral part of the customer care team to provide a total quality service to our customers. Follow Company procedures but also using own initiative.

**Key competencies and experience**:

- This position requires a flexible, reliable and proactive person with a mature attitude, confident computer skills and the ability to multi
- task and problem solve.
- A great telephone manner, comfortable making outgoing calls as well as handling incoming calls and with at least one year’s customer care/service experience, preferably in a technically based sales or service environment.
- An excellent standard of the required languages Spanish and English, both written and spoken, with the ability and confidence to compile own correspondence.

**Work Authorization**

Must be eligible to work in UK

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Competitive compensation package_

**Equal Opportunities Statement**
- It is the policy of Electro Rent Corporation to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.
- As part of the company’s equal employment opportunity policy, Electro Rent Corporation will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Cycle to work scheme
- Discounted or free food
- Free parking
- Gym membership
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- HARROW: reliably commute or plan to relocate before starting work (required)

**Language**:

- Spanish (required)

Work Location: One location

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