Wintel Support Engineer
6 days ago
**Wintel Support Engineer**
Our client, a leading global supplier for IT services requires a **Wintel Support Engineer** based at their client's offices in **Alderley Edge or Edinburgh**.
We are looking for a **Wintel Support Engineer** with previous experience working in a 2nd or 3rd line support role.
This is a hybrid role - you can work remotely with just 2-3 days onsite in Alderley Edge or Edinburgh
This is a **10-month** temporary contract to start **ASAP**.
Day rate: Competitive market rate
**Job Purpose**
Reporting to the IT Infrastructure Team Manager and operating within an IT Shared Services model, the **Wintel Support Engineer** will be responsible for providing technical administration support for all Hardware and Software across the group.
Working within a busy fast paced support environment this position will suit someone who has a good grounding within Wintel / Infrastructure Support
**Key Responsibilities**
- The management of incidents & service requests to the satisfaction of the business ensuring that they are closed within SLA
- Technical support including the investigation of problems & identification of weaknesses & risks across the estate
- Working with Senior technical staff to build knowledge & gain experience
- Maintenance of documentation of all procedures
- Follow Incident/Change/Problem management processes
- Maintaining an up-to-date knowledge of IT systems
- Support the strategy and follow industry best practice
- Raising & implementing changes
- Raising & resolving problems
- Identify opportunities for improvements in services
- Support managed Disaster Recovery tests and develop or maintain procedures to ensure that systems can be recovered in the event of a disaster
- Work with Project Managers to agree timescales for deliverables and manage the change process
**Key Skills & Experience**
- Previous experience working in a 2nd or 3rd line support role
- Strong working knowledge of all Microsoft technologies, including AD/Exchange/Teams/Office 365
- Experience supporting Windows 10 client
- Good understanding of VMware
- Strong working knowledge of End user computing
- Experience in Project work
- Experience supporting Windows Servers
- Strong understanding of VC technologies like Polycom, Cisco and Teams
- Good understanding of the automation of systems and processes
- Excellent trouble shooting skills
- Excellent Customer Service Skills
- The ability to meet SLA's
- The ability to Identify Service improvements
- Able to plan and prioritise own work and deliverables
- Good written and oral communication skills
- Excellent decision-making skills
- Excellent team working skills, willing to share knowledge and take part in cross training initiatives
- Ability to take ownership of your own development with a can-do attitude
- Ability to work with minimum supervision.
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