Customer Service Officer

5 months ago


Billericay, United Kingdom Swan Housing Group Full time

**About the role**

Are you committed to delivering an outstanding level of service while receiving on the job training and guidance? If so we would like to invite you join our Housing Team. We are currently looking for 2 Customer Services Officers to join our Essex team.

Being part of a Housing Association, social purpose is our mantra. The work that we do can truly make a difference within Essex and East London. Swan will provide you with a tailored training programme and a great benefits package too. If you have a passion for helping people and want to build a career in Housing we want to hear from you.

The Job:

- Responsible for providing a front-line service to our customers, through a range of communication methods.
- Manage a small patch of properties including enforcement of tenancy conditions.
- Provide administration support to the Neighbourhood Team.

Training and support:

- Job shadowing opportunities to support career progression
- Regular one-to-one meetings and dedicated support by your mentor
- Regular performance reviews by senior team members
- Opportunity for professional qualification in Housing

You:

- Extremely customer focused
- Enjoy working in a busy and challenging environment
- Strong organisational skills with experience of Customer Care



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