Workshop Controller
7 months ago
Job Advert
An opportunity has arisen with Sandown Motor Group for a Workshop Controller at their Mercedes-Benz retailer in Salisbury.
**The Company**
Sandown Motor Group have over 30 years of experience selling and servicing Mercedes-Benz products. A privately owned group the Sandown name has an immensely proud heritage with Mercedes-Benz and means that they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury and Hindhead.
**The Role**
The main purpose of this role is to manage the process of optimising workshop resources to meet agreed departmental budgets and to control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently.
To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
You will be required to understand and communicate effectively with other members of the department. Ensuring efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability.
**Key Responsibilities**
- To calculate and manage the effective use of workshop resources.
- Monitor individual and workshop efficiencies to ensure key performance indicators are met.
- Plan the distribution of work amongst the team utilising available skills mix.
- Identify individual training and development needs.
- Manage liaison between workshop and service reception on customer vehicle progress.
- Manage workshop standards in accordance with company requirements.
- Resolve customer issues in line with MBUK standard and customer expectations.
- Receive job cards from service reception, pre-time each job and allocate work to technicians to maximise sold hours and monitor progress of job.
- Obtain authorisation for any additional work required either through service reception or by direct contact with customer.
- Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
- Receive job cards for completed jobs ensuring that work has been completed correctly; time completed jobs so that job costing can be completed, and ensuring all warranty items are highlighted and all associated documentation is completed.
- Arrange for customer to be informed that vehicle has been completed.
- Ensure that the image and levels of customer service within the department is in line with Company standards.
- Schedule all PDI and used car preparation to ensure that sales department requirements are met.
- Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
- Ensure that the workshop is always kept clean and tidy.
- Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders, immediate supervisor.
- Ensure understanding and adherence to the requirements of the Brands service requirements and customer satisfaction indicators.
- Carry out the required volume of QC checks ensuring, company policy and workshop process are followed, and quality standards met.
**About You**
You will have previous workshop control experience, or senior technician experience within the motor trade. You will have fantastic leadership qualities, along with high levels of attention to detail and the ability to work in a methodical manner. You will also need fabulous communication skills and be able to develop relationships effortlessly always keeping the customer in mind. You will need to have a full driving licence.
**On Offer**
Hours of work: Monday to Friday: 08:00 - 17:30
Total 42.5 hours per week
Applicants must hold a full Driving Licence.
Basic Salary: £35,000 per annum and OTE £41,000
**Benefits**:
Company events
Company pension
Cycle to work scheme.
Employee discount
Life insurance
Referral programme
Sick pay
Store discount
**Our Process**
**Managing your data
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