Travel Operations Executive
5 months ago
We are seeking a **Travel Operations Executive to join our office based River Cruise team in our Operations Department.**
An exciting opportunity has arisen for a motivated, proactive, and enthusiastic individual looking to become part of a dynamic and fast paced environment. The role of **Operations Executive** is a varied one which will have responsibility for the smooth running of our escorted tours and cruise programmes.
**The Role**
- Liaising with Tour Managers, Cruise Directors, and all other suppliers to confirm content, services and attractions.
- Compiling bookings and monitoring changes to the programme
- Checking client documentation, flight sheets and client lists
- Providing support and information to Tour Managers/Cruise Directors before, during and after the tour/cruise, and ensuring that their paperwork is correct and on time.
- Answering queries from the Contact Centre and clients regarding content and operational information.
- Assisting in the setting up of new tours/cruises, including finding local guides, researching entrance fees and obtaining information.
- Keeping systems up to date with all tours/cruises details
- Being pro-active in maintaining the quality of the tours/cruises.
- Assist with tours/cruises health and safety checks to make sure requirements are met.
- Take ownership of own workload.
- Maintain open communication with suppliers, other departments and all other parties involved.
**Immediately prior to, and during tours**:
- Contacting Tour Managers/Cruise Directors to ensure all paperwork received and answering queries, advising of cancellations or alterations to tour/cruise.
- Answering queries arising from tour/cruise, including transport enquiries and unexpected changes to itineraries.
- Dealing with day-to-day client issues and emergencies that arise whilst the tours/cruises are running.
**Post Tour**
- Dealing with feedback from Tour Managers/Cruise Directors, including reading debriefs, discussing any problems that arose that could be addressed from the office.
**On Call**
- Providing 24-hour support for Tour Managers/Cruise Directors and clients, in 1-week blocks for approx. 3-4 weeks per year, agreed on a rota basis.
- Problem-solving in the event of coach breakdown, flight delays, lost tickets, etc.
- Working standard, early and late shifts (9am - 5:30pm / 7am - 3:30pm / 10:30am - 7pm) on a rota basis
**About You.**
- Highly organised with strong attention to detail
- An excellent communicator both written and verbal.
- Strong commitment to great customer service, in dealing with clients, Tour Managers/Cruise Directors and suppliers.
- Comfortable working at a fast pace with the ability to prioritise conflicting demands.
- Resilient and able to work under pressure with tight deadlines.
- Solutions focused and able to take initiative to achieve satisfactory outcomes.
- Excellent problem-solving skills and able to think ‘out of the box’.
- Able to work autonomously and in a team.
- Excellent IT skills including MS Office, especially Word and Excel
**Come and enjoy the adventure with us**
The starting salary for this role is £25,440 rising to £27,009 after successful completion of a 6M probationary period.
This is a hybrid role - 37.5 hours a week Mon-Fri on a shift pattern from 7am until 7pm. You will also be on call approximately 4 weeks a year, with additional payment.
**Job Types**: Full-time, Permanent
Pay: £25,440.00 per year
**Benefits**:
- Additional leave
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: Hybrid remote in Burton-On-Trent
Reference ID: OPSEXEC
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