2nd Line Service Desk Engineer

3 weeks ago

Devizes, United Kingdom Talent Finder Full time

**2nd Line Service Desk Engineer**
- Training and pathways to enhance your technical skills
- 24 days paid holiday + Bank Holidays
- Onsite fitness suite
- Childcare, eyecare and cycle to work scheme
- Perk scheme
- Employment anniversary awards
- Company funded social events
- Company contributory pension scheme

Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and delivering service requests to SLA, either via engagement directly with customers or via escalation and interaction with the 1st Lineresolver group. You will be part of a diverse team ranging from entry level to technical specialist, working together to deliver high quality support with exceptional customer service.

You must be a positive, friendly, and sociable team player with a passion for IT and people. A positive “can do” attitude is very important to #TeamOakford

**Role Requirements**
- Enhanced DBS check (conducted by the company and must remain clean)
- Experience of working in an MSP environment (or similar)
- Knowledge and ability to support Windows Server
- Troubleshooting and supporting modern desktop environments (Windows 10/macOS)
- Knowledge and demonstrable ability to support networks and infrastructure
- MDM administration - Intune, Profile Manager and/or Google Cloud
- Understanding of VoIP solutions, provisioning and troubleshooting
- Polite, confident, and effective communicator
- Sincere passion for exceptional customer service
- Excellent time management and priority determination skills
- Maintain a high standard of work and professionalism
- Team player - Going The Extra Mile (GTEM), providing feedback and supporting colleagues
- Kindness, with a genuine passion to learn and become an invaluable team player

**Role Responsibilities**
- Resolving incidents and servicing requests to SLA for our customers
- Based at our wonderful HQ near Devizes, with occasional visits to customer sites or other
- locations if required.
- Attending and positively contributing to service management meetings as required
- A desire to share knowledge and train the more junior members of the team
- Maintaining a positive working relationship with customers
- Assisting other teams with their tasks if called upon

**Company Profile**

Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation.

We’re among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business.

We’re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospectsfor career advancement are excellent.

**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you

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