1st Line IT Service Desk Engineer

4 weeks ago

Devizes, United Kingdom Oakford Technology Full time

1st Line IT Service Desk Engineer

An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience.

Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse team ranging from entry level to technical specialists, working together to deliver high quality support with exceptional customer service.

You must be a positive, friendly, and sociable team player with a passion for IT and a can do attitude.

Role Requirements

  • Experience of working in an MSP or similar IT related environment.
  • Windows Server OS Role and Feature administration, in particular;
  • Active Directory
  • Group Policy
  • Microsoft 365 Admin Centre administration.
  • Support of modern desktop environments (Windows 10 / macOS).
  • Polite, confident, and effective communicator.
  • Sincere passion for exceptional customer service.
  • Maintain a high standard of work and professionalism.
  • Team player ability to work effectively as part of a team to achieve shared goals.
  • Full UK driving license.

Role Responsibilities

  • Incident Coordinator on a Rota
  • Monitor RMM dashboards and execute required actions to mitigate all incidents and events.
  • BAU support for customer portfolio.
  • Resolving incidents from customers and other colleagues.
  • Escalating incidents and requests to the 2nd Line resolver group, when required.
  • Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information.
  • Using face-to-face, telephone and e-communication methods to accurately manage customer/stakeholder expectations and conduct your role duties to a high standard.

Company + Benefits

Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation.

Were among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business.

Were already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent.

The successful candidate will receive the following benefits:

  • 24 days paid holiday + Bank Holidays
  • Onsite fitness suite
  • Childcare, eyecare and cycle to work scheme
  • Perk scheme
  • Training and certification pathways to enhance your technical skills
  • Employment anniversary awards
  • Company funded social events
  • Company contributory pension scheme

Whats next? Its easy Click APPLY now We cant wait to hear from you

Your data will be handled in line with GDPR.


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