Weekend Assistant
2 months ago
**Job description**
**Key responsibilities**
- Deal with incoming calls to the branch in a polite and friendly manner.
- Log all phone calls correctly under contact notes on RPS.
- Maintain records on Reapit on a daily basis.
- Ensure all appointments are updated in the RPS diary for the office.
- Register properties accurately on RPS - This will involve booking market appraisal in the diary - For a valuation ensure that you assign the correct valuer in the office.
- When registering property descriptions, please ensure they are logged under general notes in RPS against the correct property. The description must include: the background of valuation with an overview of the property i.e. age, listed, bedroom, plot size and reason for the valuations.
- Liaise with customers and clients in a professional, polite and respectful manner fitting of a representative.
- Efficiently processing customer correspondence and taking ownership of queries and complaints
- Handling and processing data with a high level of accuracy
- Dedication to providing first class service client care and service.
- Process and accurately log all customer responses.
- Undertake any other responsibilities as specifically directed and agreed with your Manager. These duties, in addition to those above, will be required to support your team and /or benefit your development within the Company
- Follow health and safety procedures.
**Job Types**: Part-time, Permanent
**Benefits**:
- On-site parking
Work Location: In person
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