Weekend Receptionist

3 weeks ago


Newport, United Kingdom Retirement Villages Full time

Saturday & Sunday 10.00-3.00pm

or just one of the days if only looking for 5 hours a week.
- Debden Grange is an age-exclusive Retirement Village in Newport, Essex. It compromises of 17 two bedroom cottages, 64 apartments, a clubhouse that includes a restaurant, bar, library, hairdressers and shop, and a separate 40 bed care home (managed by Country Court Care)._
- We are an energetic, enthusiastic, customer led team, and the Receptionist role is a key part of the excellent service we deliver._

**Reports to**: Village Manager/ Assistant Manager

**Function**: To support both the Village Manager and Assistant Manager in the efficient running of the Reception and to respond to requests from residents with courtesy and speed. To uphold the concept of _‘independence in retirement’_ in a safe and secure environment.

**Requirements**:
A mature outlook, a good telephone manner and a flexible approach to duties.

Confident, friendly and courteous, providing a professional first impression

Excellent organisational skills

Proficiency in MS Office and MS Excel

Attention to detail and problem solving skills

**Duties**:
To deal sympathetically and efficiently with resident’s queries, following procedures and reporting them to the Management team as required.

To help complete admin tasks such as posters, letter Writing And creating new welcome packs for residents

Printing invoices and taking payments on front desk through an EPOS till system

To control the issue and recording the return of all keys.

To be responsible for and control of the guest room bookings.

Assisting with procurement, auditing and ordering stationery, consumables and equipment.

To ensure that when both resident’s and communal property problems arise they are reported speedily to the maintenance staff or, where necessary, the appropriate contractor.

Accepting packages, logging delivery notes, keeping order systems updated, PO and invoice management

Help produce and distribute resident correspondence.

Ability to establish relationships with residents and to empathies with their needs and requests.

Any other duties commensurate with the post.

**Job Type**: Part-time
Part-time hours: 10 per week

**Salary**: £10.90 per hour

Schedule:

- Weekend availability

Work Location: In person


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