Facilities Assistant

5 days ago

Newcastle upon Tyne, United Kingdom Homes England Full time

**Facilities Assistant**:
This role is for a Fixed Term contract / Secondment opportunity for 18 months

Closing Date - 19/05/2024

We plan to hold interviews in person in our office in Newcastle upon Tyne, week beginning 03/06/2024

**A bit about the role...**:
Working in a small team with the Facilities Manager, the Facilities Assistant will play a critical role in Homes England. You will be joining our small but enthusiastic and friendly team of 3 people, who are committed to making positive change in how we operate the Homes England Newcastle office.

This is a varied role providing day to day facilities services within the office and provide a high quality support service to staff so they can work efficiently and effectively. This role is the ‘face’ of the office, so it is vital to ensure the safety and security of external visitors, partners, and internal staff within the office environment.

In summary the role will provide an efficient and comprehensive service within the facilities management team, which involves a high-quality reception service, a high level of customer service ensuring the safety and security of staff, external visitors, and partners.

The Facilities Manager believes in delivering a first-class customer service, resolving tasks and requests informally wherever possible, taking an innovative and creative approach to more complex issues. The Facilities Team believes in working in a collaborative/flexible way that values diversity in experience and perspective to foster good decision making and problem solving within the team.

This is a great opportunity to shape the future in a fast growing, national organisation with real social purpose. Working with key stakeholders and a professional team you will ensure efficient, consistent and effective resolution of tasks and have the opportunity to help create a better place to work.

The role will support the design and delivery of key strategic projects around England. There are some exciting projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing innovative solutions to the table.

**A bit about you**:
Whilst our day job is to deliver first class customer service to our stakeholders be it internal or external facing you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate.

You'll be comfortable supporting a busy Newcastle office but also be required to provide facilities support at Leeds, Manchester and Liverpool office locations when required.

Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a Facilities team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.

As an experienced Facilities Assistant you’ll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative and inclusive way.

We are looking for someone who has:

- Minimum of five GCSEs (A to C grades) or business related BTEC, HND Intermediate level
- Good technological competency, this role will require the use of specialist software and installations. Microsoft Office capability - Outlook, Word, PowerPoint, and Excel.
- Desirable: Recognised qualification in Facilities Management e.g., Level 2/3 qualification in Facilities Management and / or Associate Grade with the Institute of Workplace and Facilities Management (AIWFM) and / or safety related qualification, such as, IOSH Managing Safety.

The post holder will be expected to undertake further personal development in the field of Facilities Management, Security, Health and Safety and Customer Services.

**Who are we?**:
Homes England : The Housing and Regeneration Agency

We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.

How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.

Together with our partners, we’re accelerating the pace of house building, remediation and regeneration acros

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