Tele-coach / Psychological Wellbeing Practitioner

5 months ago

Huntingdon, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

The permanent posts are eligible for a £1500 New Hire Bonus. An initial payment of £1000 will be paid in the first 1 month and a final payment of £500 will be paid 1 year after your start date. This will be pro-rata for part-time posts. Internal applicants are not eligible to receive this bonus. Please see attached New Hire Bonus Terms & Conditions

I’m Stephen, I’m a tele-coach in the First Response Service. Our team are based in Huntingdon, but we offer support across the county to people of all ages. I joined the team over a year ago, I can’t convey how much development and growth my mental health practice has experienced in this time. The role is essentially to support people in often their most difficult moments and help them find a way to manage this and move forward. There is a strong focus on working together as a team, in addition there are lots of knowledge sharing and internal development opportunities, with colleagues who specialise in differing age groups and disorders. As part of the front door into NHS mental health services I can’t imagine a better place to see so much variety and support so many people.

To allow us to provide a 24/7 service we work in shifts, so you’ll be working long days of earlies, lates and nights (08:00-20:00, 11:00-23:00, 20:00-08:00). Whilst each shift will be overseen by a Clinical Lead you will need to be able to work without direct supervision. I have loved being part of such a pioneering and award winning team.

Our role as Psychological Wellbeing Tele-coach is to provide support to people of all ages who identify or have been identified as being in a mental health crisis. We perform brief clinical risk and mental state assessments, formulation to ascertain the risk level for each individual. We also provide brief psychological interventions. As a Tele-coach you will become an expert in providing validation, de-escalating crisis, and coaching people in distress tolerance and emotional regulation strategies.

A key aspect of this role is the ability to undertake clinical risk assessments, based on the latest empirical evidence to ensure compliance with local policies and procedures. You will be working with patients at their most vulnerable and will need to work with the team and seek support and guidance from senior colleagues wherever necessary.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

Please refer to the attached job description and person specification for full details of responsibilities.

The post involves working with clients of the Mental Health Crisis Service over the phone.

The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting.

Work without direct supervision to deliver brief psychological interventions via telephone.

Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies and procedures.

Supervise and support Apprentice and Trainee staff.

Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.

Promote a recovery model that empowers patients, carers and relatives to be at the forefront of decision making and ownership of their packages of care and treatment.

Act as the patients and relative’s advocate.

Enable patients and carers to manage disability, loss and change.

**Champion patients’ rights, including**: dignity, equality, diversity, choice and respect.

When undertaking all of the above ensure good documentation is provided and entered within the appropriate systems of record sharing.

Provide advice and guidance on mental health problems.

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