Delivery Specialist

5 months ago

Newbury, United Kingdom Vodafone Full time

**Location: Manchester/Newbury + Hybrid**
**Salary: Excellent basic salary plus bonus and Vodafone benefits**

**Hours: 37.5 hours per week | Monday - Friday**
- **Hybrid** - At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

**Who We Are**

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

**What you’ll do**

As a Delivery Specialist for Vodafone UK, you will be responsible for delivering the best possible service experience by supporting the Order Analysts in ensuring on time delivery of our products and services. This role focusses on improving customer satisfaction by monitoring and driving the quality of the work within Order Management by queue monitoring, quality checking, and driving orders On-hold or in delay, focussng on revenue gains.

The role provides informal guidance and expertise to Order Analysts that are still developing their skills both into delivery management from our customers and across into other areas of Standard Delivery Services. You will also be expected to act as a 2nd in command supporting the Operations Manager in the day to day running of customer order management.

**Who you are**
- Confident communication skills with the ability to build strong, effective relationships with customers and across all other areas of the business
- The ability to coach and guide others effectively
- High level of product, process, and industry knowledge for Vodafone fixed line products
- Able to work within a high volume/high pressure environment.
- Precise and attentive to detail - Quality focused

**What we offer**

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies.

**Together we can

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