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Service Administrator
2 months ago
**Service Administrator
- ASAP Start**
**Reports to the Service Manager**
**£22,000-£23,000 per year.**
**Redditch**
**Hours**:
**7:15 - 4:30 Monday to Thursday**
**7:30 - 11:30 Friday**
**Job Summary**
Responsible for logging breakdowns, allocating jobs to engineers and third parties, quoting chargeable work, completing jobs once returned to the office by the engineer and booking services.
**Key Tasks**:
- Answering incoming calls and dealing with queries and/or logging breakdowns
- Customer service including managing expectations
- Actioning and updating customer specific portals where appropriate
- Adding jobs to engineer planners and managing their workload
- Raising order numbers and issuing jobs to sub-contractors where appropriate
- Reviewing and processing jobs once engineers have returned information from their visits on bespoke system
- Issuing quotes for chargeable work and following up with customers until either approved or cancelled
- Ordering components where no engineer involvement is required
- Monitoring the planner board to ensure no jobs have been missed and that sub
- contractor paperwork is requested where applicable
- Any other work within reasonable requirements of the company
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£23,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Redditch: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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