Business Support Assistant

2 weeks ago

Huntingdon, United Kingdom Cambridgeshire County Council Full time

About the role
**About the Learning & Development Team**

We are looking for 2 new colleagues to join our leaning and development team providing excellent customer service and efficient administrative support to our learning offer. You will be joining a welcoming and friendly team of just over 50 colleagues based at our office in Huntingdon and facilitating learning opportunities across the county. We support the learning and development of thousands of Council colleagues; we manage this through our Learning Management System (LMS) which hosts e-Learning modules and a booking system for in person and virtual training. Alongside this, we support colleagues to complete Apprenticeships and work-based qualifications.

We are passionate about delivering excellence and strive to ensure every interaction colleagues have with us is supportive, welcoming, and empowering, and you will have a key role in supporting us with this. You will have the opportunity to work flexibly from both home and our main office in Huntingdon or other council locations across the county.

We are committed to supporting our colleagues to develop and these roles are being advertised with the option to undertake a customer service practitioner apprenticeship that will support you to develop your skills in providing high quality service to customers, including offering advice, guidance and support, meeting-and-greeting learners, and fixing problems.

What will you be doing?
You will be working closely with a variety of learning facilitators across the team, the council, and some external providers. You will also be in contact with learners who are wishing to access our learning offer. You will be part of a wider business support team of 7 other colleagues supporting similar activity. Tasks relating to this post can include:

- Enabling payments to suppliers and invoices to charge customers.
- Using the Learning Management System to advertise a wide variety of courses and all associated tasks to support the delivery of each course such as: adding courses and training dates, monitoring course numbers, confirming attendance, supporting technical queries, amending new starters records, allocating staff to groups, cancelling places, creating learner accounts
- Arranging and booking meeting rooms for training delivery
- Creating vibrant learning spaces and setting up rooms.
- Enabling access to our social care resource library by maintaining accurate records of stock, fulfilling resource requests and arranging for resources to be collected by colleagues.
- Supporting dedicated learning programmes including Newly Qualified Social Workers.

About you
You should have good administration skills, the ability to prioritise your workload, show attention to detail and accuracy. Good communication skills will also be required as you will be liaising with a variety of people across the organisation as well as colleagues from the private, voluntary and independent sector.

You will be expected to work on your own initiative, keep calm under pressure and work to deadlines. You should have a methodical, concise and flexible approach to tasks and the ability to prioritise workloads effectively. You will need a comprehensive understanding of Microsoft packages (Teams, SharePoint, Word and Excel) and be able to use databases where full training will be given.

Don’t worry if you can’t yet fully demonstrate the essential criteria - a willingness to learn and develop is just as important and full training and support will be given.

About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme

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