Customer Service Advisor

3 weeks ago


York, United Kingdom Sopra Steria Full time

Do you have great Customer Service skills or are you an Administrator looking for a new challenge? The Order to Cash team working for our CITB client have an exciting opportunity for an individual who can add to an already successful team. The role available will be focused on credit control activities designed to assist our client’s customers in ensuring their accounts are managed effectively.

We offer a hybrid working pattern, working from our office in York for 2 days, Wednesday and Thursday and 3 days working from home If you are a highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you

**What you'll be doing**:

- Collection of unpaid levies, overpayments and Invoices in line with a formal Debt Recovery process including inbound and outbound calling.
- Resolution of debtor queries received through various channels within SLA (Service Level Agreement).
- Monitor debtor payment agreements and take the necessary action when agreements have lapsed.
- Managing Aged Debt to allow review for write off or court referrals
- Maintenance of customer database within the financial and administration platforms
- Working in line with our KPI's and SLA's
- Support audit requests at any given time
- Effectively manage key stakeholder and customer expectations

**What you’ll bring**:

- Great telephone manner and communication skills.
- Inquisitive mind
- Customer Service skills
- Microsoft skills

**It would be great if you had**:

- Debt recovery background
- Customer Service skills

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**:Full-time, Permanent
**Location**:York
**Security Clearance Level**:SC
**Internal Recruiter**: Ellie
**Salary**:£22,145 inclusive of 3% flex fund

**Benefits**: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.

We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under £300m - providing more funds for front line public services.



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