Operations and Risk Coordinator

2 months ago


Birmingham, United Kingdom Lockton, Inc. Full time

**Job Description**:
Lockton are actively recruiting for an Operations and Risk Coordinator to join the Private Clients division in Birmingham. This role will suit an experienced insurance individual who has previous Operations and Risk experience in a similar role.
- Responsibilities:

- Monthly/Annual QAFA quota completion
- Monthly Peer Review quota completion
- Analyse, interpret results and findings from QAFA/Peer reviews in order that trends can be identified and observations and recommendations can be communicated accordingly.
- Responsibility for SPOE’s
- Development and maintenance of Private Clients process guides
- Ad hoc assistance to senior operations team
- Management of DA renewal process (document requirements and timeframes)
- Responsibility for monthly premium accounting and queries (Lloyd’s binders)
- Responsibility for monthly claims top up payments (Lloyd’s binders)
- Support Operations Steering Group in the deliverance of operational objectives
- Oversight of operational KPI’s
- Assist in deliverance of associate training program (Process/Sector/SharePoint/BOS)
- Complaints handling
- Provide support and guidance to the Business regarding compliance with Best Practice.

**Qualification**:

- Key Competencies:

- Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
- An understanding of the relevant classes of business.
- An understanding of insurer products and specialisms.
- Ability to communicate succinctly, effectively and professionally both verbally and in writing with clients, insurers and other associates
- Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
- An understanding of regulatory controls and procedures relating to both commercial and retail customers, if applicable
- An understanding of and adherence to Lockton standards and procedures.
- Specific auditing skills to include:

- o Meticulous/thorough
- o Attention to detail
- o Ability to question/Challenge
- A minimum of 3 years insurance experience or proven technical competency.
- An in depth understanding of the Group policies and procedures covering Delegated Authorities (in particular Delegated Authority Management Procedure).
- The ability to effectively communicate Delegated Authority procedures, and systems and controls to all levels of the business.
- An effective understanding of any core IT systems.
- Ability to take ownership of an issue and see it through to conclusion/resolution.
- Ability to build and maintain good business relationships with insurers and associates.



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