Maintenance Planner

3 days ago

Luton, United Kingdom The Housing Network Full time

At The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve.

We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation and resident is different, so we work hard to provide the right homes quickly that ensure each individual is looked after well. Whether the need is temporary, supported shared, or more specialist accommodation, all of our properties meet the same quality standards, are well looked after and have a 24/7 maintenance service that fixes problems day or night.

Our employees are a reflection of the social value that is at the core of what we do and every role plays a critical part in delivering a first class service.

**Job Overview**

The Maintenance Planner is responsible for managing the diaries of our field-based maintenance and cleaning operatives, scheduling in their work in a logical and time-efficient manner. Maintenance Planners are pro-active and organised, ensuring all maintenance required is allocated and completed within the given timescales, and all stakeholders are satisfied with the service provided. The role holder should be comfortable with stakeholder interaction, be able to clearly articulate a situation and have a professional, personable and adaptable style.

**Responsibilities & Duties**
- Managing field-based staff (Maintenance and Cleaning Operatives) diaries
- Scheduling of void and reactive maintenance
- Oversight of vehicle trackers
- Liaison with colleagues, including Maintenance Coordinators and Team Leaders, to reduce long term voids
- Outbound calls to Maintenance and Cleaning Operatives
- Outbound calls to 3rd Party Contractors
- Managing planning software
- Reporting regular progress to key stakeholders
- Contributing to 3rd Party Directory and 3rd Party Contractor Compliance
- Raise jobs to Maintenance software
- Regular housekeeping of maintenance software
- Keep all notes up to date on relevant systems
- Compliance with no-lone worker list before any works scheduled/properties visited
- Deputising/supporting other team members as and when required

**Personal Characteristics**
- **Skills**_
- Essential_
- Previous experience in a planning/scheduling role
- Good geographical knowledge
- Experience of working in a fast-paced environment
- Common sense approach
- Driven by achieving targets
- Ability to engage people and build strong working relationships with trades, colleagues, client, and managers
- Good telephone manner
- Excellent communication, organisation, and customer service skills
- Problem solving skills, analytical capability
- Ability to work under pressure and handle challenging situations
- IT skills
- Ability to retain information in a fast-paced environment
- Desirable_
- Experience in the property maintenance sector
- Knowledge of various trades and maintenance tasks
- Ability to multi-task
- **Knowledge**_
- Some exposure to property maintenance
- Some knowledge of social housing/HMOs
- **Behaviour**_
- Approachable and friendly
- Empathetic and supportive of service users while recognising the need to uphold and adhere to rules
- Resilient and able deal with people who are complex and sometimes challenging
- Methodical in approach to ensure everything is done accurately and comprehensively
- Keen to support colleagues and ensure business is working cohesively and to the same objectives
- Keen on strong compliance culture
- Able to work without direction
- Adaptability and being prepared to help out if circumstances require
- Keen to lead by example
- We would expect you at all times to:

- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- planning/scheduling role: 1 year (required)
- property maintenance: 1 year (preferred)

Work Location: In person

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