Maintenance Planner

3 months ago

Luton, United Kingdom The Housing Network Full time

**The Housing Network** are looking for a **Maintenance Planner **in **Luton** who is pro-active and organised ensuring all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided. The role holder should be comfortable with customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style.

**Responsibilities & Duties**:

- Managing field-based staff (Maintenance and Cleaning Operatives) diaries.
- Reactive urgent/crisis calls as instructed by Team Leader.
- Scheduling planned maintenance.
- Oversight of vehicle trackers.
- Department liaison with Coordinators/Team Leaders.
- Outbound calls to Maintenance and Cleaning Operatives.
- Outbound calls to 3rd Party Contractors.
- Managing planning software.
- Working with Coordinators/Team Leaders to manage long term voids.
- Significant works orders
- scheduling of works.
- Contributing to 3rd Party Directory and 3rd Party Compliance.
- Add jobs to Maintenance software.
- Keep all notes up to date on relevant systems.
- Compliance with no-lone worker list before any works scheduled/properties visited.
- Deputising/supporting other team members as and when required.

**Essential skills**:

- Previous experience in a planning/scheduling role.
- Excellent planning skills.
- Experience of working in a fast-paced environment.
- Common sense approach.
- Driven by achieving targets.
- Ability to engage people and build strong working relationships with trades, colleagues, client, and managers.
- Good telephone manner.
- Excellent communication, organisation, and customer service skills.
- Problem solving skills, analytical capability.
- Ability to work under pressure and handle challenging situations.
- IT skills.
- Ability to retain information in a fast-paced environment.

**Desirable skills**:

- Experience in the property maintenance sector.
- Knowledge of various trades.
- Good geographical knowledge.

**Knowledge**:

- A demonstrable working knowledge of maintenance tasks
- Some exposure to property maintenance
- Some knowledge of social housing/HMOs

**Behaviour**:

- Approachable and friendly.
- Empathetic and supportive of service users while recognising the need to uphold and adhere to rules.
- Resilient and able deal with people who are complex and sometimes challenging.
- Methodical in approach to ensure everything is done accurately and comprehensively.
- Keen to support colleagues and ensure business is working cohesively and to the same objectives.
- Keen on strong compliance culture.
- Able to work without direction.
- Adaptability and being prepared to help out if circumstances require.
- Keen to lead by example.
- We would expect you at all times to: act with integrity, act with due skill, care and diligence, act with professionalism, be open and co-operative with colleagues, act with compassion to those both within the Company and those who we support in the accommodation.

**Package**: £25,000 - £27,000 per annum + 21 days holidays + bank holidays, social events and initiatives.

**About the company**:
At **The Housing Network** we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve.

We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation and resident is different, so we work hard to provide the right homes quickly that ensure each individual is looked after well. Whether the need is temporary, supported shared, or more specialist accommodation, all of our properties meet the same quality standards, are well looked after and have a 24/7 maintenance service that fixes problems day or night.

Our employees are a reflection of the social value that is at the core of what we do and every role plays a critical part in delivering a first class service.

THN1505

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you happy to work 5 days a week in the office in Luton?

**Experience**:

- planning: 1 year (required)

Work Location: In person

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