Team Supervisor

4 months ago

Richmond, United Kingdom Savills Full time

**Key Responsibilities**

**In addition to the above you will be required to carry out the following**:
**Managing and responding to the landlord and tenant queries and issues**
**Proactive communication with both the landlord and tenant and compiling relevant reports**
**Obtaining competitive quotations and instructing contractors**
**Organising inventory, check-in and check-out appointments and distributing reports**
**Keeping property records up to date**
**Invoice processing in a timely manner**
**Setting up and closing utilities**
**Organise timely safety checks and any required remedial works to completion**
**Distribution of safety records to all relevant parties**
**End of tenancy report evaluation, damage proposals to the landlord and management of the deposit distribution**
**Booking and monitoring works**
**Taking on role of Acting Team Leader when the Team Leader is out of the office**
**Training and mentoring both existing staff members and new joiners**
**Working towards line management responsibilities**

**Key Skills**

**Minimum of two years’ experience in a residential property management role**
**Be ARLA qualified**
**Confident and positive outlook with a questioning mind**
**Ability to remain calm and professional when dealing with challenging situations**
**Capacity to multi-task and work well under pressure both individually and as part of the wider team**
**Willingness to recognise a mistake and learn how to turn it around for the next time**
**Ability to build relationships and recognise when to consult others, quickly establishing trust and credibility**
**Accurate IT skills**
**Excellent customer service, prioritisation, and organisation skills**
**Confidence to deal with a diverse range of tenants and landlords both verbally as well as in writing**
**Enthusiasm and a keenness to learn**

**Team Overview**

**Situated within our vibrant Lettings Head Office in Richmond, you will be working alongside 100+ colleagues from our Tenancy Progression, Renewals, Client Services and Client Accounts departments in a supportive and collaborative environment.**
- Business area- Residential Sales and Lettings- Role- Residential Lettings- Locations- Church Road, Richmond- Contract Type- Permanent, Full time- Remote Status- This role offers some working from home- Salary- Competitive

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