Receptionist/housekeeper

7 months ago

West Kilbride, United Kingdom SEAMILL HOUSE Full time

Join Our Team as a Hotel and Restaurant Receptionist/Housekeeper

Are you ready to embark on a thrilling journey in the hospitality industry? Our upscale hotel and restaurant are searching for an exceptional Receptionist to be the warm, welcoming face of our establishment. If you have experience, common sense, and a passion for providing exceptional customer service, we want you

**Key Responsibilities**:
**Welcome and Assist Guests**: Greet guests with a friendly smile and make them feel at home from the moment they step through our doors. Provide information about our hotel and restaurant services.

**Multitask with Ease**: Handle check-ins and check-outs efficiently, manage phone calls, and assist with guest inquiries—all while maintaining a calm and composed demeanor.

**Work in a Fast-Paced Environment**: Our hotel and restaurant can get busy, and you'll need to thrive in a fast-paced, high-energy environment. Quick thinking and adaptability are essential.

**Adhere to Company Policies**: Ensure that all interactions with guests, including reservations and billing, are carried out in accordance with our company's policies and procedures.

**Collaborate with the Team**: Work closely with other departments to ensure a seamless guest experience. Effective communication and teamwork are vital.

**Housekeeping**: Assisting the Housekeeping team with cleaning and upkeep of the Hotel Bedrooms and public areas.

**Qualifications**:
**Experience Preferred**: Previous experience as a receptionist in a hotel or restaurant setting is a plus, but not required.

**Multitasking Ninja**: Handle multiple tasks simultaneously without breaking a sweat.

**Cool Under Pressure**: Stay composed and courteous, even during the busiest times.

**Knowledgeable**: Familiarity with hotel and restaurant operations is a bonus.

**Hospitality Heart**: A genuine passion for providing outstanding guest experiences.

**Professional Appearance**: Maintain a polished appearance and adhere to our dress code.

Join our dynamic team and become an integral part of our success story. We offer competitive compensation, opportunities for growth, and a supportive work environment where your contributions are valued and recognized.

Come be a part of our exceptional team and help us create unforgettable experiences for our valued guests. Your journey in the world of hospitality starts here

**Job Types**: Full-time, Part-time, Permanent, Zero hours contract

**Salary**: Up to £10.42 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Holidays
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- How many years experience do you have with Microsoft Office?
- Do you hold a full driving licence?

**Experience**:

- receptionist: 1 year (preferred)

Work Location: In person

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