Receptionist - Mercedes-benz

Do you love providing the highest level of customer service and have previous experience of delivering a bespoke customer journey? If so, you will be the perfect fit for our role as a receptionist at Mercedes-Benz of Lakeside.

We love people who take real pride in the work they deliver and enjoy being part of a customer centric team. Mercedes-Benz of Lakeside are committed to providing our customers with a premium level of service, -within this role you will often be the first point of contact for our customers and will play a critical part in making sure we meet the ever-evolving needs of our customers and brand fans, from the point of initial enquiry - whether that be over the phone, online or across social media - to maintaining the post-sale relationship.

Jardine Motors Group represents 13 of the world’s most well-known car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we are proud to prioritise outstanding customer experiences above all else.

This a permanent position working full hours which will be 40 hours per week across Monday-Friday.Flexibility for occasional weekend cover will also be required.

**A bit about the role**:

- Ensure that all visitors are greeted professionally and receive instant attention and a warm welcome
- Offer first class customer service and understanding the customers’ requirements
- Ensure all customer facing areas are clean, neat, and tidy always adhering to the agreed Housekeeping Standards
- Always maintain a high degree of customer service
- Ensure all customers and prospects are aware of the full range of services provided by the business to maximise service and parts business

**We're looking for someone who**:

- Has outstanding communication, organisation, and interpersonal skills
- Has good attention to detail and ability to work in a busy environment
- Is self-motivated and with the ability to work with mínimal supervision
- Is committed to always delivering a high level of customer service

**Why you should join us**:
We grow our own talent To help you unlock your full potential and progress your career, we provide you with constant training and development opportunities tailored to your goals and ambitions.

Everyone is welcome We are committed to building an inclusive culture and diverse workforce. We are proud of our culture where all colleagues can feel comfortable to bring their true selves to work and thrive in an environment removed of stereotypes and bias.

We have a generous benefits package and you’ll never have to work on your birthday. You’ll also have access to a great pension, reward savings, and much more.

When we say we care about your wellbeing, we mean it. You’ll have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.

INDL

**Job Types**: Full-time, Permanent

**Salary**: £21,673.56 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday

Application question(s):

- Have you previously worked for Jardine Motors Group?

**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person