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General Practice Assistant

4 months ago

GrangeoverSands, United Kingdom GP Surgery Full time

Job description
**Job title**

General Practice Assistant

**Line manager**

Operations Manager

**Accountable to**

Practice Business Manager

**Pay scale**

Band 3 (1st) Depending on experience

**Job summary**

A GPA will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.

**Primary key responsibilities**

The following are the core responsibilities of the General Practice Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Sorting all clinical post and prioritising for the GP in terms of actions
- Signposting some post to others such as clinical pharmacist etc
- To oversee Workflow - Extracting all information from clinical letters that need coding and adding to notes
- Arranging appointments, referrals, tests and follow up appointments of patients
- To answer the telephone, make and cancel appointments as appropriate and deal with all requests from patients via askmygp
- Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment
- Dipping urine, taking blood pressure, ECGs & phlebotomy (Non essential)
- Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
- Explaining treatment procedures to patients
- Helping the GP liaise with outside agencies e.g., getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
- Support the GP with immunisations/wound care (Non essential)
- Supporting with QOF and IIF reviews.

**Secondary responsibilities**

In addition to the primary responsibilities, the Administration Assistant may be requested to:

- Reception duties
- Complete opening and closing procedures in accordance with the duty rota
- There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels

**Generic responsibilities**

All staff at Nutwood Medical Practice have a duty to conform to the following:
**Equality, Diversity and Inclusion**

A good attitude and positive action towards _Equality Diversity & Inclusion_ (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the practice polices

**Confidentiality**

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of the organisation’s outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Nutwood Medical Practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patien