![Eden Verandas Ltd](https://media.trabajo.org/img/noimg.jpg)
Design & Installations Assistant
2 weeks ago
Main duties:
- Liaising with customers to organise suitable survey dates. Managing our surveyors’ diaries.
- Once survey reports are received, submitting them to the Design & Installations manager for review. If the project is deemed straightforward enough not to require his direct involvement, taking responsibility for finalising the designs and ordering the required products from our suppliers using their specialised software or forms.
- Liaising with installers whilst installations are in progress and providing a point of contact for customers for projects in progress. Helping installers to overcome any issues they experience on site and ordering additional materials when necessary whilst keeping customers informed.
- Making calls to customers once installations have been completed to ensure that they are satisfied and collect final payments. When installations are not completed at the first attempt, notifying the Technical Manager of any issues and arranging inspections by the Field Installations Manager where appropriate or an Engineer. Reviewing inspection or engineer’s reports to ensure any required materials are ordered and remedial labour is programmed promptly whilst keeping customers informed.
- Reviewing invoices received from the sub-contracting installers and submitting them to the Accounts Dept for processing.
- Answering ad hoc telephone queries from customers, suppliers and installers.
- Providing administrative support to the Technical Manager.
- Reviewing post-installation issues reported to the Customer Service team before ordering parts or notifying the engineers to arrange remedial work.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£34,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Farnborough: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Admin: 3 years (preferred)
**Language**:
- English (required)
Work Location: One location
Reference ID: ALJ270223
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