Front Office Receptionist

5 months ago

Belfast, United Kingdom Hastings Hotels Full time

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive **Grand Central Hotel.**

Under the inspiring leadership of our Front Office Manager, **Maeve Deans**, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels **here.**

The salary for this exciting position is £20,384.00 per annum.

We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits **here**.**

Hastings Hotels is an Equal Opportunities Employer.

**About The Role**

To meet and greet guests at the hotel ensuring an efficient, professional and friendly check in/ out process.

1. To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

2. To be aware of all hotel services and be proactive in the sale of these to guests

3. To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.

4. To be responsible for accurate and efficient accounts and guest billing processes.

5. To balance bank, cash, foreign currency and all transactions at the end of your shift.

6. To answer telephone calls from guests and external callers.

7.To assist guests with any reasonable request for hotel services

8. Respond to complaints and find the appropriate solution

9. To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.

10. Report any technical and maintenance needs

11. To ensure the security of reception and storage areas is maintained always

12. To comply with all health, safety, hygiene and licensing policies and procedures.

13. To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.

14. Any other duties as required by Management

**About You**

We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.

**Required Criteria**
- Good communication, numeracy and IT skills
- Customer care experience
- Smart well-groomed appearance
- Excellent attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom
- Educated to GCSE Standard or the equivalent including English and Maths is desirable

**Desired Criteria**
- Reception experience ideally gained in a hotel

**Skills Needed**

Exceptional Customer Service Skills, Reception skills, Reservation skills, Local Knowledge Skills

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

**Company Benefits**

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals

  • Front Desk Receptionist

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are professional, supportive and autonomous. Our work environment includes: - Modern office setting - Regular social events - Growth opportunities - Wellness programmes **Front Desk Receptionist** **Responsibilities** - Answer phones, greet patients, check patients in and out - Greet...

  • Front Office Receptionist

    6 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic City Centre building has been converted to this State-of-the-Art...

  • Front Desk Receptionist

    6 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are professional, supportive and autonomous. Our work environment includes: - Modern office setting - Regular social events - Growth opportunities - Wellness programmes **Front Desk Receptionist** **Responsibilities** - Answering basic questions about services and insurance - Scheduling...

  • Front Desk Receptionist

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are professional, supportive and autonomous. Our work environment includes: - Modern office setting - Regular social events - Growth opportunities - Wellness programmes **Front Desk Receptionist** **Responsibilities** - Answer phones, greet patients, check patients in and out - Greet...

  • Receptionist - Modern Professional Offices - Mon

    6 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting up-coming ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building is being converted to this...

  • Receptionist

    1 day ago

    Belfast, United Kingdom Hayward Hawk Full time

    Hayward Hawk are working in partnership with a reputable professional services firm who are seeking a Receptionist to join their busy office. The ideal candidate will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support. This role requires a proactive individual who can manage multiple...

  • Receptionist (Legal)

    1 day ago

    Belfast, United Kingdom Artemis Human Capital Full time

    Legal Receptionist Belfast £ Competitive The Role: Our client is a longstanding, reputable law firm based in Belfast City Centre. They have a new vacancy for a Legal Receptionist to join the business. You will be responsible for managing the front desk and providing administrative support in a warm and welcoming office. Key Responsibilities: Greet and...

  • Receptionist - Modern Professional Offices - Mon

    5 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting up-coming ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building is being converted to this...

  • Hotel Receptionist

    6 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting up-coming ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building has been converted to this...

  • Receptionist - Modern Professional Offices - Mon

    6 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting up-coming ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building is being converted to this...

  • Hotel Receptionist

    5 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting up-coming ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building has been converted to this...

  • Receptionist - Modern Professional Offices - Mon

    6 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting up-coming ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building is being converted to this...

  • Hotel Receptionist

    6 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting up-coming ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building has been converted to this...

  • Front Office Supervisor

    6 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting up-coming ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building has been converted to this...

  • Receptionist

    6 months ago

    Belfast, United Kingdom Dale Farm Full time

    Dale Farm is a leading dairy company, selling into UK, Irish, and International markets. As a cooperative owned by over 1300 farmers across the UK, it is our mission to ensure we exude high standards throughout our processes, products, and people. At Dale Farm, we believe our success is built on our people, and so as we embark on our ambitious...

  • Receptionist

    1 week ago

    Belfast, United Kingdom CV-Library Full time

    Receptionist - Temp Cover Based in Belfast City Centre | onsite role 8:00am - 5:00pm | Monday to Friday ASAP start until at least the end of 2024 | strong potential to be extended Pay rate of £12.00 per hour + holiday pay One of my regular clients has reached out to me for some Reception holiday cover at their office based in Belfast City Centre. This...

  • Receptionist - Modern Office - Mon - Fri - Belfast

    5 months ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting with this Rare opportunity for a **Receptionist **to join one of the most exciting up-coming ventures to hit Belfast. This Receptionist will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building is being converted to this...

  • Front of House Receptionist

    5 months ago

    Belfast, United Kingdom Tara Lodge Full time

    Tara Lodge, the No. 1 place to stay in Belfast, is seeking a Front of House Receptionist (full-time or part-time considered). As a company, we endeavour to provide excellent training to the whole team as we understand that the people we employ are those that make the experience unique for our guests. Experience is not essential as full training will be...

  • Front of House Receptionist

    5 months ago

    Belfast, United Kingdom Tara Lodge Full time

    Tara Lodge, the No. 1 place to stay in Belfast, is seeking a Part-time Front of House Receptionist (16 hours per week). As a company, we endeavour to provide excellent training to the whole team as we understand that the people we employ are those that make the experience unique for our guests. Experience is not essential as full training will be...

  • Receptionist

    8 months ago

    Belfast, United Kingdom Clayton Hotel Belfast Full time

    **Receptionist -** **We have a fantastic new vacancy for Receptionist in the excellent **.** **.** **Objective of the Role** Reporting to the Front Office Supervisor, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests...