Membership Support Officer

3 weeks ago

Gloucester, United Kingdom BACTA Full time

**Job description**

**Title: Membership Support Officer (**Southwest England and South Wales**)**

**Reporting to: Executive Director - Commercial**

If you can demonstrate success in relationship management and combine this with experience as a field-based operative, then this is the job for you.

**About bacta**

Bacta is a 500 member strong trade association in the amusement machine industry head-quartered in central London. Politically, we punch above our weight and have delivered significant public policy outcomes that advance our members’ interests. In no small part, this is due to the way the industry has discharged its responsibilities to its customers to keep gambling safe. Bacta helps them achieve this by devising and delivering best in class initiatives to support its members. Our members comprise seaside amusement arcades, High Street Adult Gaming Centres, companies that hire amusement machines to pubs and clubs through to companies that manufacture or distribute all types of amusement equipment. About three quarters of the 310,000 machines sited in Britain are regulated as ‘games of chance’ under the Gambling Act 2005.

**About the job**

Our Membership Support Officers are the face of the Association to our members. We need an outstanding individual to provide advice and training to our members on all aspects of social responsibility and compliance with gambling legislation and associated regulation. You will be responsible for a dedicated region within the UK; membership includes inland and coastal arcades, machine suppliers and manufacturers. Good organisation and diary management skills are essential, as is the ability to build and maintain good relationships.

Bacta also has a web-based digital service to allow members to comply with their regulatory obligations under the Gambling Act and the Gambling Commission’s Licence Conditions and Code of Practice. The bacta Portal also delivers business relevant help and guidance around all aspects of compliance and venue management. It will be part of your role to support members in the use of this system and features.

Role requirements:

- Ensure members comply with Licensing Objectives as set out in the Gambling Act 2005.
- Ensure members adhere to Licence Conditions and Codes of Practice as required by the Gambling Commission. To carry out compliance evaluations.
- Training of members and their staff in the necessary policies, processes and practices necessary to ensure compliance and social responsibility.
- To liaise with the Gambling Commission, Local Authorities, Police and other stakeholders to provide support to members.
- To carry out investigations and determination of gambling disputes as appropriate as a Pegusus ADR official.
- Assist members with crime related issues and illegally sited machines.
- Attendance at EAG, MSO meetings, bacta conventions and other presentations.
- Duties will include occasionally staying in overnight accommodation.
- Provide cover and training across other regions as appropriate.
- General member enquiries on the telephone out of hours.
- To undertake any other task reasonably requested by the Executive Director - Commercial

**About you**

**The offer**

The right person will enjoy a £21,000 annual salary, 15 days leave per year and access to a non-contributory pension scheme, health insurance and a death in service benefit 4 times annual salary. You will be required to travel throughout Great Britain from time to time.
- We will be looking for the successful applicant to start the role in May. Interviews will be held in Weston-super-Mare._

**Job Types**: Part-time, Permanent (3 Days per Week).

**Salary**: £21,000

Work Area - Southwest England and South Wales

**Job Types**: Part-time, Permanent

Pay: £21,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Private medical insurance
- Sick pay

Schedule:

- Day shift

Application question(s):

- Please provide your covering letter below.

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: MSO

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