Project Support Officer

1 month ago

Gloucester, United Kingdom Severn Wye Energy Agency Full time

**If you are skilled at working with the public, managing data, highly organised and passionate about sustainability we have the job for you**

Severn Wye is a charity tackling climate change and fuel poverty through energy. We deliver a range of services from energy advice, domestic retrofit, business energy support and renewables. We are looking for a Project Support Officer who would rise to the opportunity to support the delivery of impactful energy efficiency projects.

As a Project Support Officer you will support the delivery of a range of projects, and will provide an administrative support role to a Project Manager. You will be expected to manage clients, communicate with people from all backgrounds and communities, and maintain project records, liaising with other team members to keep projects on track.

Working closely as part of a small team, you will help administer and deliver a range of Domestic and Non-domestic projects.

This is a role is well suited to a highly organised individual with excellent communication skills, a passion for social and environmental sustainability who works accurately and efficiently with confidential data.

In return for your skills and hard work we offer a competitive salary, appropriate training and a company pension scheme. If you’re looking to strengthen your career, broaden your experience and contribute to a sustainable future while doing so, we’d love to hear from you.

**Why you’ll enjoy working with us**

Ok, we know that other sectors often pay a little more, but we are confident that there is much more to working at Severn Wye that will make this a rewarding role to have.

We all have bills to pay, and we offer salaries comparable with other organisations in the non-profit sector. But there is more to some jobs than money. We love what we do. Our staff enjoy the relaxed and supportive work environment, and having colleagues who are knowledgeable, generous and committed to making a difference. Our flexible working arrangements are designed to accommodate the work/life balance our people need depending on where they are in their life and career, which means we benefit from the experience and enthusiasm of employees of all ages and backgrounds.

We’ll provide the training you need to help you grow in your role and get to grips with the energy landscape. You’ll start on 24 days, increasing to 29 days annual leave plus bank holidays, and have excellent support for the future such as Group Life Assurance and company pension scheme with employer contributions of 7% when you put in 5% or more. We get together regularly for social events and look after you outside work hours with employee discounts on a range of outlets, including discounted gift cards and cashback.

If this sounds like an environment in which you’d thrive, we’d love to hear from you.

Job title

Project Support Officer

Salary

£25,713 - £26,835

Band

2

Working hours

Full time / part-time (22.5 hours per week) / flexible hours

Location

Based at our offices in Highnam with some hybrid working **_Please note we are planning an office move to Gloucester Quays, Gloucestershire end of April, start of May 2024_**

Reporting to

Non-domestic Energy Services Manager

**This role will include**
- Supporting customers, ensuring the smooth operation of projects and the customers’ journey through it, including some diary management / making bookings.
- Keeping accurate, organised, and efficient records.
- Collating and reporting on project data as required.
- Support senior colleagues in preparation at meetings at all levels, including note taking or carrying out other supporting roles as required. Supporting the Project Manager(s) with quarterly reporting on targets and scheme delivery.
- Taking a pro-active approach to developing and delivering the service.
- Following all organisational policies and procedures.
- Personal learning and development of technical knowledge of energy efficiency and related technologies.
- Carrying out any other duties that may reasonably be required.

**PERSON SPECIFICATION**

**We are looking for someone with most of the following**

1. Excellent customer care skills - the ability to work professionally, sensitively and inclusively.

2. Highly organised with efficient administration skills.

3. Strong verbal and written communication skills with an excellent telephone manner.

4. Excellent IT skills including MS Office; comfortable working with Excel.

5. Team-worker, committed to success of whole team and able to take the initiative to produce high quality work.

**Desirable skills and experience include**
- Experience in working directly with residents, or businesses/community organisations.
- Awareness of current energy issues and fuel poverty and an interest in energy efficiency.
- A flexible, dynamic and creative approach.
- Experience of working in the voluntary or public sector, or in support of, local or other statutory authorities.
- Experienc

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