Passenger Assistant

5 months ago

Bristol, United Kingdom OCS Group Full time

**About The Role**:
Based within Bristol International Airport

Working on rotating shift basis between Monday to Sunday on 4 on and 4 of basis

Days 5.00pm - 5.00am

Nights 5.00pm - 5.00am

We are looking for a Banksperson to assist with the safe transportation of passengers to and from the terminal and aircraft using specialist equipment and vehicles and ensure the smooth operation of airside transfers whereby passengers are assisted as per their requirements with mínimal delay.

**Main Duties**:

- Work as a team with the Driver to ensure correct and safe positioning of the vehicle onto and off of the aircraft.
- To lift passengers where required in accordance with manual handling guidelines.
- Assist with passenger’s baggage as required.
- Ensure boarding checks are completed in line with airline requirements
- Accurate recording of tasks in the Avtech system
- Ensure equipment is checked for safe usage prior to use.
- Ensure all Electric Mobility Aids (EMA) tags are completed accurately and instructions to isolate correctly are followed.
- Actively checks that all seat belts are worn by all passengers
- Ensure belts and clamps are in a usable condition and where required always used.
- Maintains the cleanliness of vehicles both inside and outside and that they are clear of rubbish
- Inform passengers in an accurate and timely manner regarding changes to flights schedules
- Carries out Customer Care Agent and Desk Host duties when required
- Competent in the use of contingency equipment such as the SMAX.

**To be successful in the role, you will need**:

- To be able to obtain an airside pass.
- Proactive, enthusiastic and a positive approach even when under pressure Highest regard for service quality

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**About Us**:
At OCS, we’re a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.

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