Hotel General Assistant

5 months ago


Bristol, United Kingdom Hampton by Hilton Bristol City Centre Full time

**Hampton by Hilton Bristol City Centre**

**JOB TITLE: GENERAL ASSISTANT**

**PAY: £11.25 PER HOUR (DEPENDING ON EXPERIENCE)**

**HOURS: FULL-TIME CONTRACT (35-39 HOURS) - WEEKDAYS AND WEEKENDS**

**HOTEL**

The property has 202-bedrooms and is located less than 5 minutes’ walk from Cabot Circus shopping centre and a short 15 minute walk from Bristol’s’ Harbourside.

We are currently recruiting for a **GENERAL ASSISTANT**.

**WHAT IS A GENERAL ASSISTANT?**

You must also assist in the Health and Safety culture and Fire Safety of the hotel whilst always demonstrating a high level of security awareness.

General Assistants will act as the first point of contact for our guests and will assist with any guest queries, comments or complaints in a professional and calm manner. As well as assisting with reactive cleaning/maintenance as required.

**BENEFITS**
- Competitive starting salary and holiday entitlement
- Reduced room rates across the entire Hilton portfolio of brands worldwide for both you and your friends and family
- Discount on Food and Beverage whilst staying at a Hilton property using your employee discount
- Pension Scheme
- Training and development opportunities

**IDEAL CANDIDATE**
- Previous customer service experience is desirable
- Possess a communication style that allows positive and open dialogue
- Accurate, diligent, self-motivated, focused, and reliable
- Commitment to delivering a warm, friendly and sincere guest experience
- Previous experience with H&S and security would be beneficial
- Ability to stay calm when presented with challenging situations

Fully flexible to work a mixture of mornings, evenings, weekdays and weekends

**Job Types**: Full-time, Permanent

**Salary**: £11.25 per hour

Expected hours: 35 - 39 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount

Ability to commute/relocate:

- Bristol, BS1 3LQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commute to the hotel to commence work from as early as 7am on all days of the week?
- Are you able to finish as late as 11pm on all days of the week (with no issue to then get home afterwards)?
- Do you have previous Hospitality experience?

Work Location: In person



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