Transport Operator Nights

2 weeks ago


Alfreton, United Kingdom The Silver X Group Full time

**Your time at work you will**:

- Debrief all drivers returning to Silver X. Set clear expectations and enforce from parking and site rules through to POD checks and ensuring vehicles return full of fuel.
- Work collaboratively with warehouse, customer service and planning teams to aid the smooth running of the wider Silver X operation.
- As a frontline, face, of Silver X who regularly engages with clients, drivers and suppliers ensure you represent the business professionally in terms of conduct & appearance.
- Take pride in your work, set a great example to your reports, other staff and when representing the Silver X Group business.
- Be flexible and willing to take on a variety of tasks across the required hours of work.
- Be self-sufficient, motivated and energised.
- Be a great team player and communicator.
- Ensure exceptional customer satisfaction is maintained and board defined account management targets are achieved.
- Brief drivers fully on our expectations. Ensure they have everything they need to complete the job as we would expect. Ensure drivers and vehicles leave or return to the yard in a timely fashion as per each day’s transport plan. In the event of a breakdown or driver no show - seek the best resolution for Silver X and Silver X’s clients.
- Contributes to team effort, ensures all operational procedures are adhered to. Assist in taking calls on 2 ring policy, assist in monitoring transport mailbox.
- To assist in ensuring vehicles are roadworthy, legal and compliant, at all times by ensuring vehicles are inspected as per their inspection period. They have MOT, tax, insurance and Loler/Weight tests if necessary.
- Closely monitor fuel card usage, ensuring we know where each card is, at all times. As well as knowing who has had each fuel card historically. Monitor usage from debrief against fuel card reports to ensure there are no unauthorized transactions. Complete regular fuel card audits.
- Seek to improve processes within the transport operation and assist the transport manager in maintaining a profitable outfit.
- Inbound phone calls, 1st to the phone.
- Driver queries and customer queries, attempt to resolve any questions or issues first prior to seeking assistance from colleagues
- POD checking, scanning and distribution
- Daily monitoring and customer updates
- Assist in administration day to of vehicle compliance checking to ensure vehicles are all operating legally and safely
- Ensure drivers paperwork is received and is filled in correctly, feedback to drivers where improvements could be made or pass on praise where necessary.

**How do you do a great job**:

- Communicate honestly and professionally with our suppliers, and staff on a regular basis.
- Provide consistent and professional service levels to our customers
- Deliver the KPI’s we have agreed with our customers
- Have a great work ethic and deliver the business goals

**How are you measured**:

- Paperwork accuracy - signing and completion by end of each day of greater than 99%
- Responding of any issues identified escalation to Depot Manager
- Effective communication with the Depot Manager to understand any requirements
- Professional communication with all other members of staff and any 3rd parties attending site
- All required customer KPI’s to be achieved

**Relationships**:
You will report to: Transport Service Manager.

You will be responsible for: All Operations and Staff.

Liaison with: All Staff, Clients, Members of the public.

Hours of work will be Monday-Friday 19:30 - 04:30

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- ALFRETON: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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