Front of House Staff

6 months ago

North London, United Kingdom The Venue N10 Full time

Job Title: Bar Staff/front of house

Job Summary:
As a member of our bar staff team, you will play a vital role in creating a welcoming and enjoyable experience for our patrons. You'll be responsible for providing exceptional service, preparing and serving a variety of beverages, maintaining cleanliness and organization behind the bar, and ensuring the smooth operation of the bar area.

**Responsibilities**:
1. Customer Service:

- Greet customers in a friendly and welcoming manner.
- Take customer orders and answer any inquiries about the menu.
- Ensure prompt and accurate delivery of drinks to patrons.
- Engage in polite and attentive conversation with customers.
- Respond to customer complaints or concerns, seeking resolution promptly.

2. Drink Preparation:

- Prepare and serve a variety of alcoholic and non-alcoholic beverages.
- Follow recipes to ensure consistency in taste and presentation.
- Handle cash transactions accurately and provide customers with correct change.
- Adhere to responsible serving practices and verify customers' age when necessary.
- Monitor and maintain inventory levels of beverages, garnishes, and supplies.

3. Bar Maintenance:

- Clean and sanitize glassware, bar utensils, and equipment.
- Organize and replenish supplies, such as straws, napkins, and garnishes.
- Stock and rotate alcoholic and non-alcoholic beverages, ensuring freshness.
- Perform routine maintenance on bar equipment and report any issues to management.
- Follow health and safety guidelines to maintain a clean and safe work environment.

4. Collaboration:

- Work closely with other bar staff members and kitchen staff to ensure smooth service.
- Communicate effectively with colleagues to fulfill customer requests and maintain a positive work environment.
- Assist in training new bar staff members, as required.
- Collaborate with management to develop new drink recipes and promotions.

Qualifications:

- Prior experience in a bar or hospitality environment is preferred but not essential.
- Excellent customer service and communication skills.
- Knowledge of different types of drinks, cocktail preparation, and garnishing.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Basic math skills for handling cash transactions and calculating bills.
- Stamina and the ability to stand for extended periods.
- Flexibility to work evenings, weekends, and holidays.

Note: This job description outlines the general responsibilities and qualifications for the role of bar staff. Additional duties or changes may be assigned by the management as per business requirements.

We are an equal opportunity employer, and applicants from diverse backgrounds are encouraged to apply.

If you have any further questions or need clarification, feel free to ask.

**Job Types**: Full-time, Part-time

**Salary**: £10.00-£15.00 per hour

Expected hours: 10 - 25 per week

**Benefits**:

- Flexitime

Schedule:

- Every weekend
- Flexitime
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus
- Tips

Ability to commute/relocate:

- North London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- customer Service: 1 year (preferred)
- Bartending: 1 year (preferred)

**Language**:

- English (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

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