Welcome & Service Assistant

7 months ago


Birmingham, United Kingdom National Trust Full time

We're looking for a Welcome and Service Assistant to work across the Birmingham Portfolio at the historic Birmingham Back to Backs and the stunning countryside of the Clent Hills.

**Hours**:15 hours per week which will be 2 days. These days will be flexible across the week, including weekends. There is also an opportunity for additional hours.

Your contractual location will be Back to Backs with occasional working at Clent Hills where needed.

Due to the location of Clent Hills, there is limited public transport access and therefore we would encourage you to consider how you would commute here prior to applying.

**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**

Join our fantastic welcome team to deliver excellent service to everyone, every time. Reporting to the Welcome Manager, you'll be a part of a portfolio team of 7 who welcome visitors to our special places. Working within the Birmingham and Black Country portfolio you'll work with colleagues from the Birmingham Back to Backs and Clent Hills and will be part of the exciting work that the National Trust is exploring in Birmingham too

At the Back to Backs we operate both a visitor reception and a second-hand bookshop, so no two days will be the same and each area brings its own unique opportunities and based at the Nimmings Wood Car Park at the Clent Hills you'll be providing an enthusiastic welcome for all our visitors.

What you'll be doing:Visitors are a vital part of what we do. As Welcome and Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

In this role, you’ll be working alongside a team of staff and volunteers in delivering outstanding customer service across Clent Hills and Birmingham Back to Backs. Working across our welcoming and admitting visitors to the property, you'll help provide information and orientation. You'll promote events, offers, products and benefits of actively supporting the National Trust.

Working on our property tills, you'll be selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising). You'll support in the delivery of events at times throughout the year and also support across the property/portfolio when required.

Who we're looking forWe'd love to hear from you, if you have:

- Customer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (15 hrs pw)



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