Communications Change Lead

2 weeks ago

London, United Kingdom Adecco Full time

**JOB DETAILS**
**Communications Change Lead**

**14 Month Fixed-Term Contract**

**Remote working**

**£200 per day (Or equivalent)**

**JOB SCOPE**
Within our CTO Digital Workplace Services, there is a small team dedicated to technology communications, change enablement and adoption. It's our mission to give our workforce a sense of confidence and empowerment to use our enterprise collaboration tools.Through new and improved channels, we're building a new sense of focus for user experience & technology adoption. We are globally driven and regionally focused. As we drive a very aggressive agenda, we need regional passionate technology adoption and communicationsspecialists.

The role is to support our European regional lead as part of their team.
- Communication and Change Management for Regional and Global Functions from the Infrastructure/Global Operations perspective within our Digital Services department.
- Deliver Change Management initiatives on behalf of Global Functions for daily operation on Technology and Infrastructure Towers, as well, as for projects requesting assistance

**KEY RESPONSIBILITIES**
**Within the role, we are looking for enthusiasts in 3 areas**:
**TECHNOLOGY COMMUNICATIONS MANAGEMENT/INFORM**:
Assist Regional Leads in providing the right information to the right people at the right time
- Coordinate with regional leads the distribution of monthly technology news leveraging multiple channels. This includes pulling together the stories from technology leads, creating newsletter and updating website.
- Integrate other forms of online and offline communications channels where needed
- Manage and send out coordinated tactical communications activities globally per waves of sites working with regional leads through building out communication toolkits and communications trackers
- Comms plan development/enhancement as needed per site/wave
- Assist in copywriting as needed
- Assist in managing crisis communications - advising stakeholders on sensitive communications via issues in delays
- Identifying interdependencies, challenges and risks for each wave to prepare accurate communications
- Coordinate and measure impact of comms and finding innovative ways to adjust plans to support behavioral shift to ensure change adoption
- Manage team sites where all materials and assets are to be stored for end users

**CHANGE ENABLEMENT/INSPIRE**:
Drive readiness and transformation of our smaller scale projects impacting the region
- Support Global Change Team with strategic development, planning and execution to deliver a change and engagement strategy that reflect business objectives for smaller scale projects in the region.
- Carrying out change readiness and analysis within regional deployments to identify impact to end users
- Assist with stakeholder management where needed
- Identifying interdependencies, challenges and risks for each deployment to prepare accurate communications
- Coordinate and measure impact of comms and finding innovative ways to adjust plans to support behavioral shift to ensure change adoption
- Assist the Global change team in building internal engagement for ongoing projects and initiatives.

**AWARENESS, ADOPTION & SUPPORT/INTERACT**:
Support success of End User Adoption of our solutions
- Assist regional change leads with coordinating end user training including self-help solutions
- Assist with bookings and coordination of events such as virtual webinars and in person sessions.
- Assist with regional upskilling of our tools within our internal ambassador network.
- Support Training and documentation.

**RELATIONSHIPS (Internal except where stated)**:

- Establish an excellent relationship with project stakeholders, senior business leaders and end user communities
- Works closely with each infrastructure lead to ensure proper planning, marketing and communication is developed along side of solutions
- Externally works with external vendors of infrastructure components - Network, Hosting, EUC and Security

**MINIMUM EDUCATION EXPERIENCE OR SKILLS REQUIRED**
- College degree ideally in Information systems and/or communications
- 3-5 years IT experience overall
- Excellent written and verbal communication skills
- Strong Project Management skills and Change management
- 5+ years experience IT project management, IT change management or end user training/adoption
- Ability to manage senior stakeholders across functions within a region (VP, Sr, Director etc )
- Influencing skills are key to ensure business users adopt new ways of working
- Strong understanding of business process, best practice and systems in the industry used to enable those new ways of working
- Demonstrated ability to understand business process performance metrics and ensure continuous improvement of business processes enabled by technology

**DIMENSIONS / SCOPE DATA (budget responsibility, employees managed etc.)**:

- No direct reports

**KEYWORDS**:
Infrastructure / Global Operations / Change Delivery / Microsoft Systems / MS Systems / Project Management / IT Project Management / IT Change Management / End-User Training / Stakeholders / Human Resources / Communications / Coordination / Infrastructure/ Global Operations / Change Delivery / Microsoft Systems / MS Systems / Project Management / IT Project Management / IT Change Management / End-User Training / Stakeholders / Human Resources / Communications / Coordination / Communications Change Lead / CommunicationsChange Lead

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