Customer Service Advisor
6 days ago
Do you want a great work/life balance and **never** have to work evenings or weekends?
Are you passionate about Customer Service and looking for an exciting new role?
This is a rare opportunity to join a successful and fully established water retailer with a proven track record in Customer Service - We have over 10,000 five-star Trustpilot reviews to date
- 20 or 25 hours per week, working between 10am and 3pm for 4 or 5 days, Monday to Friday
- Full-time hours also available
- Starting salary between £18,000 and £21,000 pro rata, depending on experience
- Our Customer Service Advisors currently work 2 days in the office and 3 days at home every week
- 28 days holiday (for 5 day a week working) and Company sick pay scheme
- Modern offices in Blairgowrie with free parking, good transport links and free tea/coffee
- All IT equipment will be provided
- Excellent pension and life insurance policies as standard
- Comprehensive induction training with ongoing support in the role
- Great development opportunities for those who want to progress
You can expect to be part of a positive and supportive team, with a strong emphasis on structured training and support to help you succeed in your role. The **Customer Service Advisor** role is varied, and there are always opportunities to use your existing skills as well as to learn new skills. We value our people and thrive on supporting our employees to help them develop and advance in their careers with us.
**Required Skills**:
- Passionate about delivering excellent Customer Service
- Must have experience of working within a Customer Service role, with the proven ability to build rapport with customers and colleagues
- Excellent phone manner with exceptional communication and clear written skills
- Accuracy with strong attention to detail essential
- Strong organisational skills with the ability to prioritise workload and to multitask
- Strong negotiation skills
- Computer literate with experience of Microsoft Excel, Word and Outlook
**Role Responsibilities**
- Deliver excellent customer service to our business water customers
- Manage customer expectations effectively and resolve issues at the first point of contact
- Respond to metering and billing queries
- Build rapport, identify customer needs quickly, and efficiently and proactively deliver the best solution for both Castle Water and the customer
- Liaise with third parties on behalf of customers
**About the Company**
Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities
**Job Types**: Part-time, Permanent
Part-time hours: 20-25 per week
**Salary**: £18,000.00-£21,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations:
We continue to adhere to government guidelines to ensure a safe working environment
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