Plumbing and Heating Supervisor

7 months ago

Truro, United Kingdom IBMG Full time

**The Company**

Founded in 1850, RGB is an independent builders merchant offering over a community focussed service to meet the needs of all construction and refurbishment projects, large or small.

At RGB, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building & plumbing supplies every day in more than 27 branches in the South West, with over 383 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.

RGB is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Plumbing and Heating Specialist to join our team at Truro.

**The Role**

We are looking for a full time Plumbing and Heating Supervisor, within our **Truro** branch.**

This position would be ideal for anyone who is currently or has recently worked in a similar trade counter environment ideally. In-house training for all computer and technical aspects of this role will be provided.

**Specific Experience & Skills Required**
- To ensure all customers are politely and efficiently served to guarantee customer satisfaction
- Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
- Drive sales forward using appropriate selling techniques eg effective quotation follow up, proactive promotional selling and company performance
- Maximise sales using linked selling and other appropriate skills
- All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the Company. All enquiries should be returned within three working days
- Monitor and effectively use customer special terms
- Support external representation to ensure that customer accounts are developed to achieve maximum sales, allowing the representative to spend as much time as possible developing new and additional business
- Upon instruction be prepared to undertake site surveys to satisfy customer requirements, ensuring customers acknowledge details of goods prior to placing order
- Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation.

**The Hours**

Week:1 Monday to Friday 07:30- 16:30

Week:2 Monday to Friday 07:30 -16:30 Saturday 08:00-12:00

**The Rewards**

Joining us means joining the leading and largest Independent Builders Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where youre encouraged to be and do your best.

Youll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.

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