(Sas) - Customer Service Apprentice Level 2
4 weeks ago
**Brief overview of the apprenticeship**
**Days of work: Typically will be Monday to Fridays from 9am to 5pm, however this may change and will be confirmed at the interview.**
We are looking for a responsible Customer Service Practitioner to deliver high quality services and products to customers. Duties include displaying excellent communication skills in order to meet customer satisfaction and possessing detailed knowledge on the product in question to be able to sell to relevant customers. As part of the job role we are looking for someone who is passionate and looking to pursue a career in accounts.
**What will the apprentice be doing?**
- Answering any technical questions that the clients may have on products and services available
- Scheduling or booking installs as per suitable date and time
- Decide whether the software or hardware services needs adapting to meet the client’s needs
- Creating sales quotations
- Manage sales CRM with client details and quotations
- Produce statements of requirements
- Follow-up with client for install availability
- Coordinating with clients and engineers to run installations smoothly
- Coordinating with supplier for availability of hardware stock
- Building business relationship with clients
**What training will the apprentice take and what qualification will the apprentice get at the end?**
Customer Service Practitioner (Level 2)
**What is the expected career progression after this apprenticeship?**
**Desired skills and Personal qualities**
1. Communication skills
2. Team working skills
3. IT skills
4. Organisation skills
5. Problem Solving skills
6. Presentation skills
7. Analytical skills
8. Administrative skills
9. Initiative and attention to detail
**Job Type**: Apprenticeship
Pay: £6.40-£7.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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