Evening Admin Assistant/receptionist

3 weeks ago


London, United Kingdom METANOIA INSTITUTE Full time

Job Title: Evening Administrative Assistant/Receptionist

**Salary**: £21,225 pro rata, per annum.
Hours: 15 hours per week
(Tuesday to Thursday), 5.00pm to 10.00pm)

**Plus** additional 8 hours of administrative support which can be spread throughout the week or organised to suit the applicant.

Location: Metanoia Institute, 13 Gunnersbury Avenue, Ealing, London, W5 3XD
Responsible to: Clinical Director
Type of Employment: Permanent

**Main purpose of the job**

Metanoia Institute is a busy and thriving Higher Education Institute offering training and clinical services. The role is important within the Institute as it is the first point of contact for internal and external stakeholders.

As an Evening Administrative Assistant/Receptionist you will be the first point of contact for our customers, you must have excellent customer care skills, great communication & organisation skills, be able to prioritise effectively and work under pressure in a busy, customer facing environment.

The position holder will have experience of providing an excellent standard of customer service in a customer focused environment. You should be a good team worker and be able to be calm and professional in high pressure situations, as it can be extremely busy

Person Specification
The role requires the position holder to have exemplary people skills; professional telephone manner; and excellent attention to detail.

A good knowledge of EPOS is desirable, together with a confident Microsoft Office skill set.

**Key areas of responsibility**

**Reception**
1. To answer all incoming calls through the switchboard and deal with queries
2. To answer all incoming calls on the dedicated MCPS line and deal with queries
3. To greet all visitors to the building.
Administrative
1. Assist in the administrative tasks of filing, photocopying and faxing.
2 To receive monies from practitioners and record the same.
3. To enter research data

**Security**
1. To ensure that all rooms are checked prior to exit from the building, switching off lights and portable appliances.

2. To ensure that procedures are carried out in the event of an emergency to ensure for example:

- safe evacuation of the building
- contacting emergency services
- contacting General Manager/member of senior management team

3. To ensure that all final exit doors are locked when all practitioners and visitors have left the building.4. To set alarm systems.**General**

1. To ensure kitchen is clean and ready for immediate use for the following morning.
2. To carry out any other reasonable task that may be required.
3. To work as a member of the MI research center team
2. To be an active representative of Metanoia.
3. To work in accordance with Metanoia’s Equal Opportunities Policy, Codes of Ethics and Professional Practice, Complaints Procedures and Health and Safety Policy.

**Other Duties**
- Any other duties as may be reasonably required.

PERSON SPECIFICATION

**Essential Highly How Assessed**
**Desirable**

**Qualifications**

High standard of general education CV
Certificates

**Experience**

Experience of working as a receptionist Supporting
Statement

Experience of lone working CV
Interview

Reference

**Skills**

A good understanding of MS Office systems, and the Supporting ability to use Excel Statement
CV

Knowledge of other IT systems e.g. websites and internet Interview access. Reference

**Knowledge**

Ability to work independently and manage reception services.

The ability to maintain a high standard of work at all times. Supporting
Statement

The ability to communicate in a professional and welcoming manner appropriate to the situation CV

The ability to build and maintain effective working Interview relationships at all levels Reference

Personal knowledge of the higher educational system

**Attitudes and Values**

An understanding of the data protection act as it Supporting applies in an academic and/or Statement therapeutic setting. CV

Interview

A commitment to excellence in customer service.

An understanding of and commitment to equal opportunities.

**Job Types**: Part-time, Permanent
Part-time hours: 15 per week

**Salary**: £21,225.00 per year

**Benefits**:

- Childcare
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
- Wellness programme

Ability to commute/relocate:

- London, W5 2QB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 03/05/2023



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