Counter Manager

4 days ago

Wimbledon, United Kingdom Talentspa Full time

Counter Manager - Wimbledon

Overview

**Calling all rule-breakers, innovators & fun-loving self-starters Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what our client is lookin’ for, Gorgeous**

**Our client is the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today they are in 59 countries with 6,000 trained serviceexperts worldwide. At our client's, they believe laughter is the best cosmetic, because when our client is laughing & having fun, that’s when their most beautiful. They are known to work smart & laugh hard. Sound like you? You’ve come to the right place**

**Responsibilities**

The Company is living proof that premium brands don’t have to be serious. Let others do all the science and molecule stuff - They are here to transform customers into better versions of themselves, and have a ton of fun doing it.

It means looking good and staying positive - every customer you approach will see you as the face of their brand. You’re going to love doing all those makeovers with their best-selling products, and they’ll love you for making them look amazing.

The Counter Manager has overall responsibility for the achievement of our clients retail objectives in store. Through leading your team by setting the perfect example, you will maximise on all sales opportunities and ensure that the team provide the bestcustomer service and shopping experience possible.

**Duties Include**
- **Management** - Managing Brow and Beauty advisors by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
- **Sales Goals** - Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services and bookingrepeat appointments.
- **Brow services -**Waxing, Tinting and tweezing to ensure customers love their brows and book repeat appointments. **(Full training will be provided to make you a Brow Expert)**:

- **Teamwork** - Through daily team meetings, effective communication and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets
- **Promotion and Special Events** - Building business with innovation by creating both in store and external events through linkups, interdepartmental events and counter events including new product releases and charity events.
- **Stock** - Ensuring the counter remains stocked at all times, and reporting any concerns to the area manager immediately.
- **Communication** - You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter.
- **Administration** - You will be responsible for ensuring daily, weekly, monthly and yearly administration is completed, and where necessary assisting with area manager administration.
- **Staff Rotas** - You will ensure staff rotas are completed fairly and on a monthly basis.
- **Hygiene and Housekeeping** - You will ensure the counter and displays are kept clean and hygenic at all times.
- Team members will be required to work weekends, late nights and bank holidays._

The Company is filled with both laughter and hard work - making them a unique place to hang your hat. They offer beauty-full opportunities for growth and development and represent a wide variety of skills and backgrounds. If you’re the type of person whoputs the word "no" before the word "problem," then they may have a fabulous opportunity for you.

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