Business Applications Support Assistant

4 weeks ago


London, United Kingdom Henderson Scott Full time

**Application Support Assistant**

**Primary Job Responsibilities and Measurement**
- Registration and resolution of Helpdesk tickets
- As and when necessary, communicate with the staff of the external third-party service providers and internal users regarding any issue or malfunction reported,
- Coordinate planned changes to the existing systems as requested by management
- Review and report on the progress of the above-mentioned changes
- Tracking to conclusion, simple and complex issue resolutions
- When necessary, follow up any registered helpdesk tickets (incident/requests) with the external third-Party Service Provider and different business users.
- Coordinate and register helpdesk tickets (changes) with the Third-Party Service Provider and internal users.
- Review the resolutions or mitigations deployed by the Third-Party Service Providers to address reported issues and confirm the acceptance with the requestor or affected party
- Coordinate assignment of internal staff to support the Third-Party Service provider to address any reported issues.
- Ensure that scheduled activities are performed and communicated on time
- Communicate with RORO users to keep them informed of the progress of any significant issues
- Assist in the identification of problems in current business systems
- Analysis of call trends and looking for preventative measures
- Any discrepancies with agreed service levels are to be highlighted and reported to management.
- Collaborate in the development of effective counter-measures & action plans

**Skills, Qualifications and Expertise**
- Excellent interpersonal and communication skills
- Numerate
- Ideally an awareness of the shipping or logistics industry environment
- Demonstrate ability to quickly learn and understand business processes and process flows.
- Good presentation skills
- Ability to work within a team
- Proven capabilities with MS Office (Office365, Excel, Word, PowerPoint)
- Ideally previous experience if working in a pan European or international organisation would be preferred.

**Application Support Assistant


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