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Helpdesk Operative

4 months ago

Lewisham, United Kingdom MCG Construction Full time

**Job**Title**: Helpdesk Administrator

**Location**: University of Lewisham Hospital (closest station is Ladywell)

**Salary**: £23,500

**Contract**: Full time, 09:00 - 18:00, Monday to Friday

**Brief**:
To provide an effective, professional helpdesk and administration support to the operational / Facilities management team. You will be joining a small team and working closely with the service desk supervisor.

**Benefits**:

- Gym membership discount with Nuffield Health
- Season ticket loans
- Company shares incentive scheme
- Annual health screening
- Private medical insurance
- 2 paid volunteering days per year
- Bike loans
- Salary finance
- Access to WeCare app - private doctors appointments
- 3% of company profits goes to training and development
- Employee networks such as LGBTQI+, parents & carers etc.

**Responsibilities**:
Operate the helpdesk by receiving calls, logging on the FM support system, and feeding through jobs to the operational staff, and reporting back to customers.

Support all managers for invoicing procedures and variations, FM ANC's, & ANC pricing schedules

Advising sub-contractors regarding invoicing requirements and checking the validity of sub-contractors advice notes and invoices

Prepare, process and submit invoices to the clients, monitoring payment invoices and review bad debt status across the contract

Provide admin support for the management team; telephone, written and personal enquiries

Assisting preparation of correspondence, reports, tenders, presentations and other required documents

Organising meetings, organising managers diary when necessary

Ensuring that invoicing and purchasing id organised and up to date.

**Desirable requirements**:

- Helpdesk experience within an hospital environment
- Team player - the admin team all help each other out when needed